Phi Phi villa resort
Guest Rating: 3.0
Tessa L.
South Africa
Solo Traveler
Date of Stay: 23 Aug 2008
Value for Money:
Location:
Staff Performance:
Hotel Condition/Cleanliness:
Room Comfort/Standard:
Food/Dining:
Hotel I thought is in a good position - I requested a unit close to the sea and was given a unit with a side view - it was great. 20 m from the beach. Location of the hotel is good,the reception staff pleasant and nice pool.
I think the location of this hotel is very good, reception staff pleasant, pool nice.
The bed was made, dustbins emptied and clean towels left but the room and bathroom were never cleaned! Most strange.
No kettle or cups in the room. If you want a quiet time bear in mind that music blares from very close restaurants plus beach parties. (music was good though!)
They don't know what service is
Guest Rating: 2.7
Svante G.
Sweden
Couple
Date of Stay: 14 Mar 2008
Value for Money:
Location:
Staff Performance:
Hotel Condition/Cleanliness:
Room Comfort/Standard:
Food/Dining:
When I arrived they claimed not to have received my reservation. It took them 10 minutes to find out if I'd paid or not. When that was cleared they said that they did not have the type of room available but could give me free breakfast as a compensation. I did not think this was okay so the manager got a little mad and sat looking at her computer screen for 5 minutes without saying a word. After that she said she could give me a family room instead but with the same standard as I had paid for but only bigger, or at least so she said. Because I've stayed at this hotel a year ago and had the exact same bungalow and back then it wasn't a family room. In other words, she lied to me and tried to give me a smaller room with a compensation worth about 1000 baht for no reason!