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Agoda Verified Reviews

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based on 249 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 5.3
  • Location 7.7
  • Room Comfort/Standard 6.3
  • Staff Performance 6.0
  • Value for Money 6.2
  • Food/Dining 5.0

Jo B.
United Kingdom
April 12, 2015
Could be a lot better
We booked into the White Hotel but when we arrived we were told to go to the White 2. Not sure if The White was better but the rooms at The White 2 were not that great. The main part of the room was ok but the bathroom was disgusting and needs refurbishing!

Victor P.
April 07, 2015
Don't stay here.
We spent 4 nights at the White Hotel and are highly disappointed. Clearly they don't clean the rooms - if anything they may pour a bit of water from the shower. We found long hairs on the toilet on arrival, and requested them to clean the room. 4 days after, the long hairs were still there... Hair also on the sink (blocking water) and on the shower...dirty mirrors and walls, dust on floor... A strong smell comes from the toilet all the time too. Towels have been washed but all had marks that won't go no matters how many times they wash them. Same applies to bedding... We have been in 4 other hotels in Thailand, all for the same budget. We do understand Thai standards of cleanliness are necessarily same as yours. Yet, we have been comfortable and happy in every other hotel, except for this one. It really goes the extra mile and felt really filthy. We believe that hotels in Phi Phi tend to offer far less value for money than those in other places in Thailand. Our recommendation is: 1. If you can spend a bit more of money, try going to another hotel - ideally with 7+ score 2. If you can't spend it, then try another hotel - as White Hotel will probably disappoint you, so better to try with another one anyway... 3. Consider going to another island. Phi Phi is very pretty, but we enjoyed far more Koh Lanta, where we got a nice bungalow in front of the beach, with a nice swimming pool, and clean, for the same price we paid for the White Hotel.

Avilay J.
March 10, 2015
Location Location Location!
Location, Cost, Rooms
A good short stay of 2 nights, clean rooms, excellent location

matti K.
March 08, 2015
clean, quiet, nice staff.
very good

Dayang B.
February 06, 2015
not worth paying for the standard room. villa room
location, less noise from the beach party.
dissapointed with the pricey room. standard room does not have flat screen tv with mostly local channels. bed sheet and spread is not clean. shower water pressure is low and shower head half blocked. had to clean out the filter of the shower ourselves to improve water flow. no instructions on how to operate or use the safe deposit box in the room. the aircond works fine, but sometimes idle. curtain is see through. no privacy and sunlight glaring in your face in the morning.

Anthony B.
United Kingdom
September 05, 2014
Nice and clean staff great but noises staff have t
Nice hotel could do better just very noisy staff have to put this an issue
Good but noisy at night have to put this an issue or nobody will stay

Peter I.
New Zealand
July 20, 2014
it's a sad little place
none really...quite central to all night parties
it's a sad little place with dis-interested staff and dirty bathrooms, no security at night and even when staff were there during the day, they were usually lounging and sometimes sleeping on the floor in the entrance area. Can be very noisy at night with the noise coming from bars nearby and other guest's "after bar" room parties.

May 06, 2014
The White Hotel
I don't think there is anything that impressed
We stayed at the White 2. This is the most terrible booking I ever made. I cannot believe they could offer us a room! We checked in in the morning, everything seems fine except the bathroom, filled with strange smell. We tried to get their staff to help us change to another room but there was nobody at the reception. So I had to call the "Forgot Key" contact and got a staff to change the room for us. The second room is a little bit better than the first one. But the pillows are wet and moldy, and the room is such a nice playground for all kinds of insects. So the next day morning when we woke up, we found some insects on our bed, alive and dead. We cannot stay there any more and changed to another hotel. Luckily, we got all our money back. I think that's the only thing I appreciate.

DongHyun S.
South Korea
March 19, 2014
good cost effective
relatively low price, centrally located, clean room condition
Room is clean. but in the roof of bathroom , there is a small hole (rain drop directly to the floor of bathroom) There are many night spots around the hotel. That is both merits and demerits (Imagine the sound in the night As you can)

lauren B.
United States
March 02, 2014
Suprisingly Quiet
Location, Quiet at night, clran
One thing to know is that there are 2 white hotels in tonsai village. If you happen on the wrong one first dont worry the staff there is very friendly and will walk you to the correct one. This was my first time in Koh Phi phi, from everything i read it sounded like a small town that PARTIES and this is 100% accurate. While on the island you will hear horror stories of people not being able to sleep at night because of the noise or people. This is NOT the case with whites hotel. Even though it was a minute walk to the party the hotel was quiet and the bed was comfortable. A good place to recover for the next day. I would stay here again.