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Recent customer comments

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based on 253 reviews
  • Cleanliness 6.6
  • Facilities 5.4
  • Location 7.7
  • Room Comfort/Standard 6.3
  • Service 6.0
  • Value for money 6.2
  • Food/Dining 5.0
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Jeongwon B. from South Korea
Solo travelers
Stayed one night in April 2015
Affordable hotel with neat concept
Concept, Location, Affordability
The reason why i chose this hotel was because it carries its neat concept of 'White' unlike dull-looking and dark rooms of other hotels in the corner. Me being a 1st time traveler to Phi Phi Island, it was little difficult to find the hotel especially as there are 2 White hotel (White 1, White 2) and people telling me different direction. But it's at good location where there aren't too much of noise yet located in the middle of the road 1 way leading to Loh Dalam and the other way leading to Ton Sai. Also convenient store is located right next to the building. Overall, it was satisfactory experience. It would have been bettery if a cockroach didn't appear in the bathroom. * Note : Towels, Toilet paper and Soap are the only toiletries provided.
Reviewed April 21, 2015

Jo B. from United Kingdom
Stayed 2 nights in April 2015
Could be a lot better
We booked into the White Hotel but when we arrived we were told to go to the White 2. Not sure if The White was better but the rooms at The White 2 were not that great. The main part of the room was ok but the bathroom was disgusting and needs refurbishing!
Reviewed April 12, 2015

Victor P. from Spain
Stayed 3 nights in March 2015
Don't stay here.
We spent 4 nights at the White Hotel and are highly disappointed. Clearly they don't clean the rooms - if anything they may pour a bit of water from the shower. We found long hairs on the toilet on arrival, and requested them to clean the room. 4 days after, the long hairs were still there... Hair also on the sink (blocking water) and on the shower...dirty mirrors and walls, dust on floor... A strong smell comes from the toilet all the time too. Towels have been washed but all had marks that won't go no matters how many times they wash them. Same applies to bedding... We have been in 4 other hotels in Thailand, all for the same budget. We do understand Thai standards of cleanliness are necessarily same as yours. Yet, we have been comfortable and happy in every other hotel, except for this one. It really goes the extra mile and felt really filthy. We believe that hotels in Phi Phi tend to offer far less value for money than those in other places in Thailand. Our recommendation is: 1. If you can spend a bit more of money, try going to another hotel - ideally with 7+ score 2. If you can't spend it, then try another hotel - as White Hotel will probably disappoint you, so better to try with another one anyway... 3. Consider going to another island. Phi Phi is very pretty, but we enjoyed far more Koh Lanta, where we got a nice bungalow in front of the beach, with a nice swimming pool, and clean, for the same price we paid for the White Hotel.
Reviewed April 07, 2015

Avilay J. from India
Stayed 2 nights in February 2015
Location Location Location!
Location, Cost, Rooms
A good short stay of 2 nights, clean rooms, excellent location
Reviewed March 10, 2015

matti K. from Finland
Solo travelers
Stayed one night in March 2015
clean, quiet, nice staff.
very good
Reviewed March 08, 2015

Dayang B. from Malaysia
Stayed 3 nights in February 2015
not worth paying for the standard room. villa room
location, less noise from the beach party.
dissapointed with the pricey room. standard room does not have flat screen tv with mostly local channels. bed sheet and spread is not clean. shower water pressure is low and shower head half blocked. had to clean out the filter of the shower ourselves to improve water flow. no instructions on how to operate or use the safe deposit box in the room. the aircond works fine, but sometimes idle. curtain is see through. no privacy and sunlight glaring in your face in the morning.
Reviewed February 06, 2015

Anthony B. from United Kingdom
Solo travelers
Stayed 20 nights in August 2014
Nice and clean staff great but noises staff have t
Nice hotel could do better just very noisy staff have to put this an issue
Good but noisy at night have to put this an issue or nobody will stay
Reviewed September 05, 2014

Peter I. from New Zealand
Stayed 3 nights in July 2014
it's a sad little place
none really...quite central to all night parties
it's a sad little place with dis-interested staff and dirty bathrooms, no security at night and even when staff were there during the day, they were usually lounging and sometimes sleeping on the floor in the entrance area. Can be very noisy at night with the noise coming from bars nearby and other guest's "after bar" room parties.
Reviewed July 20, 2014

YUN L. from China
Solo travelers
Stayed 3 nights in May 2014
The White Hotel
I don't think there is anything that impressed
We stayed at the White 2. This is the most terrible booking I ever made. I cannot believe they could offer us a room! We checked in in the morning, everything seems fine except the bathroom, filled with strange smell. We tried to get their staff to help us change to another room but there was nobody at the reception. So I had to call the "Forgot Key" contact and got a staff to change the room for us. The second room is a little bit better than the first one. But the pillows are wet and moldy, and the room is such a nice playground for all kinds of insects. So the next day morning when we woke up, we found some insects on our bed, alive and dead. We cannot stay there any more and changed to another hotel. Luckily, we got all our money back. I think that's the only thing I appreciate.
Reviewed May 06, 2014

DongHyun S. from South Korea
Solo travelers
Stayed 2 nights in March 2014
good cost effective
relatively low price, centrally located, clean room condition
Room is clean. but in the roof of bathroom , there is a small hole (rain drop directly to the floor of bathroom) There are many night spots around the hotel. That is both merits and demerits (Imagine the sound in the night As you can)
Reviewed March 19, 2014