Best Western Ban Ao Nang Resort, Krabi

The best thing I liked about the hotel is the location. It's close to the beach and Krabi night life. When we checked in, the front office male staff was not exactly the friendliest person. Luckily, our room was great. It was facing the pool but was slightly secluded by some palm trees which was great as it gave us some privacy. They even gave us a couple of umbrellas but we're unsure if that's because we went during the green season. The bad thing was the air-conditioner in our room was leaking and was really loud. The water was not really clean either but I guess it was not really anything the resort could do anything about it. The breakfast food selection was rather limited but my friend really enjoyed the mixed fruit yogurt!

During my stay on 14/03/09 night around 9.30-10.15pm, is a raining night. i, my husband & 3 son around the lobby to wait for the rain stop. The chairs at internet corner is wet. i try to ask the reception girl to dry it but she seem to not understand what i say. She ask another Guy,then the Guy use very very impolite sound to ask me what i & my sons try to do? And He also said there is nothing we can play with the computer. It sound so rude and not polite. He also quiry me as i am not the guess at the hotel. i feel very disappointed on the Guy. Please help to find out, prefer give him a warning or set him. he is quick tall and slim. He make me feel very very disappointed with the hotel front services.

i mistakenly booked my stay online using an incorrect date -- staff quickly and professionally resolved my error. all services food, room service, hotel facilities, staff etc first class for a reasonable price, overwhelmingly satisfied.