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Very good 7.3
Based on 1034 reviews

Recent customer comments

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Very good

based on 1034 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 8.0
  • Location 7.2
  • Room Comfort/Standard 7.6
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.6

October 02, 2015
Large hotel building at Hill top
Free WiFi internet access, Big room, Airport transfer arrangement
The front desk staff offered me free upgrade to deluxe room with bigger bathroom and balcony. The location is a bit far to the beach, need some walk up hill about 10 mins. If wanna eat better thai food dinner can go to the nearby hill top restaurant. Else there is one 7-11 mini mart at the junction, selling cheap and tasty fast food. The friendly hotel staff also helped us in Airport transfer arrangement, the minivan fare is 150B per head, same price as other travel agents at outside. The swimming pool looks nice with pool bar and hill top view. but I have no chance to try swim there because raining during my stay. The building exterior looks grand and classic but some walls need to repaint in order to maintain the attraction.

Robert K.
September 24, 2015
Hotel off the beach road
Quite hotel off the busy beach area. Good environment. Entertainment and food within walking distance.
Economical hotel to stay. Access to nearby entertainment area. Very large rooms. Exceptionally large balcony with swing. Recommended and value for money.

Alicia A.
September 22, 2015
hotel stay in krabi
swing, staff and amenities
overall stay was enjoyable

Jeffrey C.
September 14, 2015
Not quite what I was expecting
View from top floor, decor, pool
I have had great things about this hotel. My wife stayed there a couple of years ago with her parents and raved about it. I love decor, architecture and view from the top floor. The pool is great too. The staff are friendly and proficient at their jobs. However, I have a couple of criticisms: (i) there was no hot water at 10 pm when I needed it; (ii) the hotel room was listed to be 50 sq.m. which sounds quite big until you discover that half of it is taken up by the bathroom (which I couldn't enjoy because there was no hot water in the evening; (iii) the air-con in my room didn't seem to ever turn off, so it was freezing; (iv) the towel rail in my room was broken; (v) the buffet breakfast had a very limited selection - not even any bacon. These are points I'd expect to find in a cheaper hotel in Thailand, but not in such a nice place as Pavilion Queens Bay Hotel.

sam C.
September 09, 2015
old hotel
old style hotel
the hotel was once a five star hotel but due to the lack of maintenance i would now rate it as a 3 star. large rooms with huge balcony but had no phone in room and the fridge was not stocked. no in room massages were allowed and not up to the standard expected of a so called 4 star hotel

Trixie C.
September 04, 2015
Good comfort and quiet relaxing stay
1. Free upgrade with a beautifully decorated room with towel art and rose petals 2. Location is near Ao Nang Beach Walking street & The Hilltop Restaurant 3. Clean and tidy house keeping

Sermphan T.
August 28, 2015
not good for price
Dirty old need renovated

Aik O.
August 24, 2015
Lucky to stay here
Friendly staff big room nice swimming pool
There are 3 swimming pools. The biggest one is 25m in length. Rooms are extra-ordinary huge. 50 m sq. There is a big swing that two people can lie down at the balcony. There is shuttle van to send you to the beach but you have to get back on your own (Just 10 minutes walk). Plenty of restaurants within 10 minutes walk and at the beach.You can book one-day tours through the hotel and transport to take you to the airport.The staff handle everything for you with a smile. Will stay here again if I come back to Krabi.

Mohd S.
August 18, 2015
Excellence Hotel with Good Rates
3 tier swimming pool, Freindly Staff & Ambience
The room is spacious, nice swimming pool & great customer service....will return to this hotel for my next trip to Krabi...well done

Laura M.
United Kingdom
August 15, 2015
Amazing pool!
Location, pool, comfort
When we arrived we couldn't get over the size of the hotel, it was stunning. We had booked a standard room and the hotel upgraded us for free to a delux room which was amazing. The size of the room was huge, there was a swing on the balcony and the bathroom had a bath shower facilities. The bed was comfortable and we slept well throughout our stay. The location is good and their is plenty of food and drink facilities near the hotel. We didn't eat at the hotel so cannot comment on it. The rooms are cleaned daily however if you want clean sheets and towels you have to leave a card on the bed and as a 4 * hotel I expected them to do that automatically. This hotel is lovely the pool was massive and there was plenty of room for sun beds. We spent a whole day at the pool it was really relaxing. The only down thing is that if you want to order a drink, the hotel adds and additional 10% charge on every drink, also staff assume that if you give them a note that the change is for them to keep as a tip. Overall the hotel is great and I would recommend it.