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Agoda Verified Reviews

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Excellent



based on 4512 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.6
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Staff Performance 8.4
  • Value for Money 8.1
  • Food/Dining 7.9

6.7 Andrew D.
Australia
January 02, 2016
Very overated. Breakfast needs total rethink.
Pool Areas, bay outlook from balcony
To begin with, the positives. Friendly, helpful and accommodating front desk and concierge staff. Wonderful pool and outdoor areas and friendly pool bar staff. The negatives... the rooms (at least the two we stayed in) are not up to scratch with maintenance and cleanliness. Mouldy bathrooms, badly scratched, stained floors and walls, trims. Hair on floors when checking into room first day. Blood stains evident on linen after room made up on the second day. Totally unacceptable for a hotel of this supposed class. The breakfast buffet was dissapointing. Coffee / Tea station which was suppised to be manned by staff was not being attended to, resulting in guests giving up waiting in disgust and going to serve themselves. Coffee jug ran out and was not replenished. One undersized toast machine for close to 300 guests in the buffet area, resulting in long wait times. Fried eggs dished up would run out within the minute resulting in 10 minutes more of wait time for the next batch. Either your eggs are going to get cold or your toast is if you can even be bothered waiting, because apart from some bacon that was 95% fat 5% bacon, there were none of the other western accompaniments such as fried tomatoes, hash browns, baked beans etc Staff in the buffet area seemed not friendly or helpful whatsoever. Tables crammed so close together that people trying to find their way through to the buffet kept bumping into our table. Overall, the breakfast was a total disaster and requires a total overhall and rethink. If you want a relaxing poolside stay, this is the place, however barely comes close to being a 3 star let alone anything else.

5.3 higuchi M.
Japan
January 02, 2016
Good facility but bad hospitality
Facility is excellent. Dara sweat room is perfect
I think too many arrogant mainland Chinese tourist suffered staffs and made them non-smiled because their behavior was horrible in anywhere. No good relation between staff and the made staff no-smile. And restaurant and spa cannot be expected. May Be no any Chinese tourist uses so any Thai and western food is not be important items in this hotel. Spa is one of poorest one in pattaya. If you are not Chinese, better not to choice this hotel.

8.3 amher D.
Australia
January 02, 2016
Its ok
Great view of the ocean
Not bad at all

10 krittayanee M.
Thailand
January 01, 2016
it so beautiful place^^
good room
clean room beautiful place

8.7 Girmay T.
United States
December 30, 2015
Paradise
The clean beach. The best lobby ever. Lastly the room was a dream room, equipped with the best tv shows.

7.3 Panisara N.
Thailand
December 28, 2015
Small hotel, Good location, Nice swimming pool
Swimming Pool, Large Room, Location
It was the long weekend then very crowded. Staff Services were not good, not enough at all. Some requests were ignored. I had to take almost 1 hr for wine opener. Finally I didn't get it.

10 Yue D.
China
December 26, 2015
sea-view
nice service, swimming pool, sea-view Room and A private beach

9.7 WENG T.
Macau
December 26, 2015
Excellent resort
Excellently see view, the room is comfortable and there is good breakfast area!
I like this resort very much, stay here is really relax ! I will come again!

6 Khee N.
Singapore
December 25, 2015
Stay at cape Dara resort
Scenery if it is on high floor
So so ..

7 Antoine I.
Belgium
December 25, 2015
Very nice hotel in good Location but poor Service
Location, Views and Comfort
We had a good stay. However, room service is very bad and staff performance during breakfast is not satisfactory. We had a good experience at the Spa and the gym though.