Back to hotel info

Recent customer comments

Filter by traveler type
Excellent



based on 4667 reviews
  • Cleanliness 8.7
  • Facilities 8.6
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.4
  • Value for money 8.1
  • Food/Dining 7.9

mavis L.
Malaysia
August 11, 2016
Overall is fantastic
Overall is fantastic. Love the room design which facing the sea view and also the swimming pool!! We Have only one dissatisfaction which is: TEETHBRUSH is not provided in this resort!! Omg! >.<

Lau H.
Singapore
August 11, 2016
Good stay
Nice environment

Man K.
Hong Kong
August 10, 2016
family trip
good

KUAN F.
Macau
August 10, 2016
Impressive hote
Helpful staff Nice view Clean rooms Well equipped hotel facilities Definitely will come back again!

Kwok T.
Hong Kong
August 09, 2016
A very disappointing and dishonest hotel
It is the worst trip that I ever had. This hotel is dishonest and we will never return and will NOT recommend friends to stay there. We booked a junior family suite through agoda and when we arrived at the hotel, they claimed that our room type was full. The bad part was they did not admit it immediately, but told us they would upgrade us to a higher category, when we arrived at the room, it was a much smaller room and I rushed back to front desk and told them to give me back the room type I had booked. They “pretended” to check in the PC and told us junior family suite (the room type we booked) were full. We were so shocked and it was completely unacceptable. We paid extra money to stay in a large suite but they could not deliver. It is completely ridiculous. At the end after they saw how angry we were, they gave us a higher room category (but with a much smaller area than the room we booked), we were not comfortable with that arrangement and we said we would need some compensation. At the end, they offered us a dinner buffet of ONE person only!! We were a family of 2 persons and a baby and they offered us one person to have dinner buffet after such a huge mistake! We said they should at least gave us 2 buffets but they insisted they could only give us one buffet. It is again the most ridiculous thing I have ever heard but at that time, we were already exhausted after our flight. We gave up….The next day, they finally gave us back our room type (the junior family suite)... The next day, another bad thing happened, the baby crib that they provided us malfunctioned and the gate of the crib was open and our baby fell down from the crib onto the ground. We called their staff and they came to check the crib and said they would ask the management to visit us when they came back. However, after one to two hours, we still received no call and I called the front office manager myself and this time this front office manager is decent and offered to send our baby to the ho

Siu W.
Canada
August 05, 2016
Good environment
The view n place are very nice. Staffs are very friendly. We got flowers n macaons for our anniversary. Very surprised and thank you so much for the arrangement. I guess some better maintenance in the rooms is required

salem A.
Kuwait
August 05, 2016
Staff hard to talk in English
Very hard to understand wen I try to order anything from room service

Bonnie W.
Hong Kong
August 04, 2016
Great Hotel
Definitely great value for money, even though hotel was quite overbooked, the staff made sure we were well taken care of. The pool was definitely the highlight of the hotel. Would come back again.

Hein T.
Myanmar
August 03, 2016
Fantastic Hotel ever stay
Great swimming pool ever have.

Yin L.
Hong Kong
July 31, 2016
Decent
Decent