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Excellent 8.3
Based on 5638 reviews

Recent customer comments

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Excellent



based on 5638 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.5
  • Staff Performance 8.4
  • Value for Money 7.9
  • Food/Dining 8.0

7.7 Kiam T.
Singapore
March 20, 2016
Comfortable room
Cleanliness, big and cosy room
The stay was great, except check in procedures was very slow.

3.7 BOGEUM C.
South Korea
March 19, 2016
Great Hardware but Poor Software
swimming pool, spacious family room
stayed for 6 nights in family suite with two young children. the resort is overcrowded, not a problem if it is well managed, but in this resort, it was not the case, unfortunately. check in and out took long time waiting in line like a bus station, same for the buffet breakfast every morning. you can see people are queuing up in front of a lobby or breakfast cafe all the time. room maintenance also poor, this is the only resort i've ever been where the room cleaning done only in the afternoon, very strange. we've been in and out of the room after breakfast, after morning swimming, lunch, but only after coming back from dinner from the central, the room was cleaned. that is very disappointing, only one day out of my 6 nights stay, the housekeeping was done in the morning. i don't understand how the system works. my husband kept complaining the staff was not friendly enough, but it was his personal opinion so i can skip it. but the staff attitude is rather different from other 5 star hotel, to be fair. maybe it is all related to the overwhelming number of customers issue, i guess. location is very inconvenient, knew it in advance but it was actually bigger issue than we thought, since there is nothing around there, only 1 good local restaurant near the back gate. if you wanna go to the main street, you need to take shuttle to central festival (50 b / person) or taxi waiting in front of the resort (have to negotiate, very troublesome, not cheap). You can walk to the dolphin status where you can take tuk tuk, but have to endure long walk under the scotching sun, wounldn't recommend it. overall, the children will be happy with their huge swimming pool with lots of facilities, but other than that, it was a very disappointing experience. they need to seriously improve their overall system and staff training. i felt all those great facilities were wasted because of that.

9.2 sau W.
China
March 18, 2016
Relax place
Well place for relax

9.3 Tariq B.
United Kingdom
March 18, 2016
excellent
location beach waterpark
Superb stay

9.2 Yusuke S.
United States
March 13, 2016
Couples Run
Had a quick couple of nights here with my girl. Was a good stay and would come back again!

10 Theeraphon S.
Thailand
March 13, 2016
Very good
Nice time in centara

9.2 Teerawat M.
Thailand
March 13, 2016
I love it!!!
I'm very impressed with this trip

7.6 Kwok L.
Hong Kong
March 11, 2016
Good swimming pools
Good swimming pools.

9 Allan G.
Philippines
March 08, 2016
ALL-IN-ONE Pattaya Escapade
all rooms are with ocean view. security is very strict.
If your looking for quite, relaxing and with complete amenities, two thumbs up for Centara Grand Mirage Hotel. Strongly recomended for Pattaya first timer.

8.8 Hisakazu M.
Japan
March 06, 2016
Wonderful hotel for family.
We have stayed 2 nights for a short trip. I am sure that kids are excided for a huge pool. Restaurants are available neat the hotel too.