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Excellent 8.2
Based on 4049 reviews

Recent customer comments

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Excellent



based on 4049 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.6
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 7.8
  • Food/Dining 7.9

6.3 Chi V.
Portugal
December 25, 2015
Convenient location
Good location.

7 Hoe L.
Malaysia
December 23, 2015
Amazing stay
Good location, few activity , Good staff
Play hard Drink more Dream sweet

8 Tan J.
Singapore
December 22, 2015
Excellent Stay
Location/ Staff / Price
It was excellent

7.3 Sangeeta K.
Malaysia
December 21, 2015
-
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10 pawel P.
Australia
December 16, 2015
great location and rooms!
location, staff, brekky
Loved it from the moment we arrived.personalised service, with a smile , quick check in, nice welcoming touches, room cleaned twice, awesome pools, staff very attentive,awesome brekky and generally meals. will go back soon.

5.7 Lucas C.
United States
December 15, 2015
Good family resort hotel
Resort-style property, centrally located, good name-recognition factor
The Hard Rock hotel has very good facilities (meaning, pools, game room, fitness center, Hard Rock cafe and others). However, my room was just okay. That maybe attributed to the cheap rate I booked online (although other hotels' rooms at the same price range offer much better rooms). When I got to my room after check-in, there was no towels what-so-ever in the room at all. I had to call house-keeping twice and waited over 45 min to get fresh towels in order to take a shower. The towels were very warm; telling me that they were totally out before. But isn't towels one of the things a hotel should have in abundance of; if nothing else? Maybe I caught them on a bad day. But next day, after my room was cleaned, I was still without the full compliment of towels; missing some smaller towels. So I had to dry my hands on the big towel I use for shower. Another "annoyance" is regarding the Wi-Fi policy. Although it's free, each room can only have 2 devices connected to their network. In today's connected world, each person can easily have many devices (e.g: smart phone, tablet devices, laptop computer, etc.). Two-device policy is rather, limiting. The deal-breaker for me (pet peeve) is the shower head in my room. With only the overhead, straight-down waterfall type of showerhead, everytime I want to wash my legs, feet (from walking outside in shorts and flip-flops), I have to take a full shower. Overall, it appears there are way too many things going on at the premise and the management does not have all aspects under control. There definitely are a lot of things that need improvements on. I would not say that I will not come back here no matter what. But I definitely will not come back if I can help it (price and availability not withstanding). And would recommend against so to my friends.

10 Ahmad K.
Thailand
December 15, 2015
Amazing hotel
What I have to say hard rock...
It's my second time in this hotel and will come the third time to...

7 Artsiom M.
Belarus
December 13, 2015
Good with kids
big swimming pool, good food, nice staff
Staff very friendly,good with kids. Hard Rock Cafe best place to eat and drink in this area! Very small rooms((

9 chin K.
Singapore
December 13, 2015
ficilitie.
location, dining, staff
Enjoyable and sure will be back for next holiday.

5.7 Daniel T.
Malaysia
December 12, 2015
Not too bad of a stay with good location
Guitars, music and location
Pretty good experience..didn't get to try the guitars around