Back to hotel info

Recent customer comments

Filter by traveler type

based on 2911 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 9.5
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 8.5

Cheung H.
Hong Kong
April 11, 2015
Location very good and closed with shipping Mall
Every room is seaview and closed with shipping Mall and the staff is very nice. Room is very big and clean
Just swimming and relax and message

April 08, 2015
4-star Hotel at most
Fancy and Clean Room,Good View,Location
The number of reception staffs is not enough. We have to wait for long time to get checked-in. You can expect a huge group of people coming to this hote. This hotel is definitely fancy decorated with clean and beautiful rooms, all ocean view! Pool and pool bar are gorgeous and relaxing. In the room, good equipment with very comfortable beds. Toothbrush and paste is provided on request.....why bother? what's the matter with this hotel? The breakfast is a big disaster! You can expect a crowd of people there, grabbing food everywhere. Egg station is full of people, and the waiter doesn't speak good English to understand the difference between Omelet and Scrambled Egg (so only omelet...). You need to ask the waiter for Bacon, for pan-cake, and for fruit? Again why bother? Buffet isn't supposed to be picked up by ourselves? First hotel buffet to serve like this in Thailand...anti-customers. And the food so not tasty. One little story I want to share with you guys. I've picked up some ham on my plate and asked the waiter at the egg station for a scrambled egg. So I left my plate for the egg there and walked around for other food. After several minutes, I came back and find an omelette with some sources I didn't choose, obviously not my ordered egg, on my plate. So when I was checking with the waiter, someone just came and took my plate! With his typical Hong Kong accent and appearance, he told me that it was his egg. OK, it was your egg. So I told him to use another plate for the egg as this is my plate and still with my ham, bacon, and other food on it. This strangely rude Hong Kong guy said "Why don't you get another plate?" ....can you believe that? This guy just took my plate and told me to get another one...and he seemed very angry as he thought me asking him to give me back my plate is unacceptable. To sum up, all good but bad food. Sometimes, weird and rude guy is also there waiting to ruin your happy experience.

Fabian S.
April 05, 2015
Bath tub, air conditioning and staff
It was fantastic, probably would be better if there's more selections of tv channels. Over all, lovely.

Anthony G.
April 05, 2015
Did not represent value for money for us
Roof top bar. Staff willing to assist in club lounge. Valet service.
Very ordinary. Would not return. This hotel did not represent value for us for our 2 night stay in a Ocean Suite. For over USD$400 per night it would have been reasonable to expect a newspaper and internet service in the room included (not $6 per hour for in room wifi usage). Room was poorly designed, with lots of unusable wasted space. Frame and seals of doors and windows of poor standard that let in loud noise until all the surrounding bars closed at 3am - even at the 22nd floor. Better options available for less $.

Chutikan S.
April 01, 2015
Presents stay in Pattaya.
Staffs , accomodation, service
Fantastic, fabulous and wonderful.

Joni G.
April 01, 2015
Great Hotel
Rooms Food and beverage
Excellent value for money great view great food and great service ..highly recommended.. Thanks to JP and Mathew for great hospitality

Sirin P.
March 31, 2015
great location with nice infinity pool
location, nice decoration,variety choices of food for breakfast

Ja A.
March 30, 2015
Excellent hotel
Room and pool
Very good

March 30, 2015
Good view from the infinity pool
Nice staffs.good view from the infinity pool
The floor was not very clean in the room

Chi J.
March 29, 2015
Great hotel with excellt location
Nice service Best location delicious food
I had a great experience stayed at Hilton pattaya, and will go there again for our next vacation