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Verified traveler reviews

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Very good



based on 1473 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.6
  • Location 7.8
  • Room Comfort/Standard 7.6
  • Service 7.8
  • Value for Money 7.6
  • Food/Dining 7.6

Nguyen T.
Vietnam
July 08, 2016
good location
good location, clean room

Wilairat T.
Thailand
July 07, 2016
I cannot control Air-Conditioner's temperature
I have booked sea view room and request a high floor, I got an 2nd floor. Staff told me that full of booked.

Wiphada U.
Thailand
July 02, 2016
very good
Very good

Linda J.
United States
June 25, 2016
Amazing and didn't want to leave!
We truly enjoyed every single moment of our stay at Pinnacle! The staff was so friendly and customer service was their number one priority. Thank you so much for my delicious and beautiful birthday cake!! We look forward to visiting again. (We highly recommend sunscreen while at the beach!! Don't let a sunburn ruin your vacation!)

Elizabeth H.
United States
June 22, 2016
A gem in Pattaya
The Pinnacle reminds me of why Thailand is called 'the land of smiles'. Our family was smiling during our time here and so were the hotel staff. At the last two hotels we stayed at in Bangkok (four and five stars), I found the hotel staff to be unhappy and stressed..perhaps it is due to the high tourist season in the summer, or the changes in the economy, customer complaints, or the challenges of life in general. However, the staff at the Pinnacle were awesome and not like this at all.They really made it a point to smile and were efficient and quick about their work. For discerning and picky travelers with children, finding a hotel that is of good quality and have staff that are efficient and kind is very important. At times you find hotel staff that are kind, but take forever to get an order done, or make mistakes about your order. Or, you have staff that are quick and efficient, but are not very kind. At the Pinnacle...they were both kind, caring, and quick/efficient. When you travel with children, it can be very stressful and a kind word, warm smile, or gentle answer...can go along way to make the difference between a good hotel experience to a great hotel experience. Front desk-We had a great experience at the check in counter with the front desk administration team. We booked two deluxe rooms for a family of 4 b/c the hotel was full. The front desk woman, a wonderful Thai middle-aged lady, upgraded us to a family suite b/c the hotel wanted our family to be together and not be in separate rooms. Wow! Let me tell you, the suite room was awesome...it overlooked the swimming pool that had two beautiful banyan trees and the room overlooked the grassy area with the sea in the far view. Housekeeping: Super nice, fast, and accommodating. I have stayed at places that cost more in Bangkok/Pattaya/Phuket where the support staff were not kind or accommodating. The girls that cleaned our rooms were great. Restaurant Staff: We ordered take away on a super bu

pookie H.
Thailand
June 09, 2016
good
Everything is good , but a bit old room

pookie H.
Thailand
June 09, 2016
good
Everything is good except a bit old room , air conditioning not work in sometime cos room is old

pookie H.
Thailand
June 09, 2016
good
Everything is good except a bit old room , air conditioning doesn't work sometime

Chatree P.
Thailand
June 05, 2016
Good
Great lacation next to restuarant and coffee house.

Kamon U.
Thailand
May 26, 2016
Terrible and run down hotel
We stayed here for only one night which was very fortunate. When we arrived, it took an hour to check in and there is no aircon in the lobby..The staff said they were sorry for the wait and said the upgraded us to a better room. When we finally got our room, it was exactly the room we booked with no upgrade. The building was very old and dirty with water leaking every floor. The room looked decent but very old and the aircon did not work. We informed the front desk and it took them two hours to tell us they can not fix it. We were sent to another room on a floor above but the aircon did not work either. It took them another hour to fix it. By then we were ready to leave but were tired n decided to stay the night. Don't come here. if possible. Avoid at all costs. Bad servce. Should be one star.