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Recent customer comments

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Very good



based on 2616 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.1
  • Location 8.2
  • Room Comfort/Standard 7.9
  • Staff Performance 7.5
  • Value for Money 7.5
  • Food/Dining 6.5

10 KUAN-CHIEH H.
Taiwan
May 18, 2016
The best experience
All the waiter and waitress are so friendly, the smile on their face just make you feel the day is better no matter how tired you are! And the room is so comfortable, you have the large bathroom with bathtub, you con just get relax after the exhausting day! The most impressed thing is the swimming pool in the top floor, all the sea view of Pattaya is so beautiful and spectacular, and you can also get one cup of liquor or beverage to make everything better than ever! You must come here if you want a nice trip!

5.6 Yap P.
Malaysia
May 15, 2016
Reception staffs was not friendly and service oriented
Hardly greeting to guest and lack of smiling and show not happy face when you are asking logistic advice from them.

8.4 Parintorn A.
Thailand
May 13, 2016
Reasonable price
Will definitely visit again

10 marie W.
Germany
May 10, 2016
Fantastic stay
We had a fantastic stay at this hotel. The staff was very helpfull and polite. Always smiling. The breakfast was also good for the rate. Our room was clean, the hotel at all looks like new. The pool at the rooftop is a highlight. Great view of Pattaya Beach. It was not noisy. Shops, restaurants, massages on the near. Really, we would go again to this hotel.

6 Yap S.
Malaysia
May 05, 2016
No comment
One things dislike is the staff would just open your room without your permission for someone else's..

5.2 Chaladbhum T.
Thailand
May 03, 2016
it is just the room
only good thing about it was the location near shopping and beach

8.4 Yee W.
Malaysia
April 23, 2016
Spacious and clean
- big room - clean - near to beach - next to massage place

8 lawan M.
Thailand
April 17, 2016
Very good
I was very satisfied with service staff.

8 Desmond C.
Singapore
April 14, 2016
Nice
Hotel is good, clean and location is near to the beach.

6.4 naiyana K.
Thailand
April 10, 2016
Everything is good but except front staff
The hotel looks nice. After checked-in, we got the room with shower (no bath tub). Then we called reception to ask why the room didn't have the bath tub as shown bath tub icon on agoda app when I made a booking. The answer from reception it's not every room got bath tub. We asked to change the room but the staff said there is no room with bath tub is available. I explain that I booked this hotel because there is a bath tub in room otherwise, I should go to another hotel. The staff said there was a room with tub but we need to pay 300 baht for upgrading. We said if it had a notice that not every room got a bath tub, we'll understand easily. Finally, the staff swap the room with another booking for us with very poor conversation which is "that booking wasn't worried about bath tub". So you meant we were worried about this, yes we were because we expect as the hotel's room offer. Thanks a lot for solving this problem for us without sincerity. Not yet finished, when checked-out, we were waiting the housekeeper to check the room, she/he rang the reception that a bar of chocolate wasn't there. Ummmm , we assure that we didn't take any except two complimentary bottles of water. The reception's still on the phone and said this room wasn't checked up after making up for new guests. The reception said, the guests are Thai, the housekeeper asked for what?? Are we Thai or foreigners so what is different? Finally, the reception said that' s fine we can check out as we assure that didn't have "a bar of chocolate". Again the staff replied with so bad conversation, that's fine. It's just a bar of chocolate, I gonna pay for it. That's right, it's just a bar of chocolate. If we have it, we will pay for it too even the room's price we can pay. We travel a lot and stay in so many hotels but never met the reception with poor service skill like this. The supervisor should taking care of the front staff much more, it was so disappointed with your untrained staffs.