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Recent customer comments

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Very good

based on 648 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.9
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.2
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Edmund C.
March 10, 2015
Absolute Luxury!!
Staff, location and the suite!!
Because we had a sea view room we were offered a Junior Suite with a sea view. The hotel was just fantastic and helped us move. We were not aware of the proposed renovations at the time of booking but the hotel handled the situation 100% to our satisfaction. The location to the beach and shops is ideal. The buffet breakfast served different dishes on every day of our 11 night stay. The staff were friendly and most helpful.

Edmund C.
March 10, 2015
Great Stay!
Staff, location and seaview room
Great stay. Made welcome from minute we arrived. Stayed here after the tsunami and things have certainly changed, all for the better. The buffet breakfast served different dishes every day of our 11 day stay, the pool area was great, especially if you had kids. Location to the beach and shopping was ideal. Try the hotel's all you can eat buffet on their street restaurant for 299 baht. Beers only 50 baht!! The beach scene is in turmoil - no couches anymore, just a plastic mattress on the sand and an umbrella for 200 baht a day. Apparently problems with vendors, police and army!! The local bus to Phuket (stops at the end of the road) is only 30 baht one way and worth the ride if only to shop at Big C for bargains.

Seet H.
March 10, 2015
Very Good
Sleep ! Sleep ! Sleep !

Gerardus D.
March 09, 2015
Simple, Clean and Nice place to stay
good price for value, clean, friendly staff
The hotel is located at walking distance from beach, near 7-11 and others, walking distance from entertainment area (10 to 15 mins). The room is simple but clean and well designed. No outside nice and good place to sleep well. Balcony facing sea side with lovely view over pool and beach area.

Sven M.
March 08, 2015
Andaman review
Comfort, cleaness, reception staff
Nice stay at the hart of Patong Beach. Very fine hotel

Dian L.
March 08, 2015
Nice hotel and good location
location, view, and service
The room is clean and tidy, we spend our honeymoon there and they prepared one rose for us which is considerate. The breakfast is nice, too. Look forward to go there again.

David A.
United Kingdom
March 01, 2015
Anderman Embrace hotel
Very clean rooms, Location & Friendly staff
I can recommend the hotel overall. The pool had a grease mark around from people bathing with sun cream on. I mentioned it to reception and it was sorted by the next morning. The shower in the room was very poor, it kept going hot and cold for the full 12 day visit I did not complain about it, my cousin and his wife had the same problem next door. We had a balcony overlooking the pool, this was brilliant and well worth the extra cost. If you are on a budget there are lots of cheap places to stay in Phuket, around £20 per night is possible.

March 01, 2015
not four star hotel
The staff at coustermer service dono how to service to coustermer, no smile

Vincent T.
February 24, 2015
Travellers beware
Can't think of any
Staffs only think about how to reap you off and not helping with alternatives. Heater on auto mode, 3 secs cold, 4 secs ok & 3 secs HOT.! Room was dirty & with bedmites

Vincent T.
February 23, 2015
Poor hygiene,lousy service
It was a lousy experience. Staff at counter were unable to provide help required. They cannot understand simple English. When asked for help, they simply say ' im sorry ' and walk away without providing any other alternatives. We were given different floor despite booking the hotel 6 months earlier. We have children with us. When we tried to seek their help, they simply replied they are fully booked due to Chinese New Year. We were bitten by bed bugs and mosquitoes. Heater not working. It was cold water then suddenly very hot water gushes out. Room corners filled with dust, yellow stains on bath tub and sink. We will not return to this hotel again.