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Excellent 8.4
Based on 725 reviews

Recent customer comments

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Excellent



based on 725 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.5
  • Location 8.0
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 7.9

Sharon L.
Malaysia
January 06, 2016
Wonderful Angsana Laguna Phuket
Love the hotel - room was spacious, clean and wonderfully scented. Hotel staff were wonderful. They went the extra mile to help. Lots of activities for my son to do. The beach was fantastic!
We will definitely come back again. We'd like to commend the Concierge officer, Nu, for his friendliness and effort in retrieving my husband's wallet from the tour van. He is an asset to the hotel!

Tracy S.
United States
December 27, 2015
Great hotel
Amazing swimming pool, lovely large room, great Kids club
What a fabulous hotel! We loved our stay--our group ranged in age from age 2 to 67. I complained about some misinformation I received in the beginning (FYI, you need to hire a babysitter if you want your kids under 4 to use the kids club with parents accompanying them)--and the hotel immediately responded to my concerns by finding a babysitter at the last minute on Christmas Eve AND covering a portion of the price. The restaurants were not great. Actually, we really loved the food at the poolside bar--it was fantastic for a casual meal! But the nicer places (Italian and Thai restaurants) were actually not very good considering the prices. By the end of our stay, we just opted to eat at the casual beach club or the poolside restaurant and were all very happy with our meals at those places. We took great yoga classes and water aerobics, which were all free. The Kids Club offered a ton of activities for the kids. We let them stay there for a few hours a day and felt guilty because it was a family vacation--but the kids begged to stay longer at the kids club! They loved it. We would definitely come to this hotel again. We've stayed elsewhere in Phuket and were really pleased with our stay at Angsana Laguna!

Jesse T.
Singapore
December 24, 2015
Enjoyable stay
Location, hospitality and housekeeping team, facilities.
We had a fantastic stay. The villa is clean and well maintained. Good size, comfortabletc for a family of 5. Good size swimming pool in Villa!

Cheryl S.
Singapore
December 16, 2015
Overall we had a pleasant holiday.
Pool , room, service

Miruna R.
Singapore
December 15, 2015
good
good stay, i'll go again, maybe again
it was good. i will go again.

Artsiom M.
Belarus
December 13, 2015
Very nice Hotel
friendly staff,nice view,
We liked our stay in this hotel. Everything was great!

Wai C.
Hong Kong
November 28, 2015
Special request should be confirmed
Spa is nice and relaxing, f & b is good, view is beautiful
I took a mid night flight from Hong Kong to Phuket, and I was going to participate a wedding ceremony held in Angsana Laguna Phuket Hotel on the next day evening. I requested late check in and late check out when I book the room 3 weeks before my arrival to hotel. I even sent request to the hotel through its online chatroom on their website. I receive no reply or any confirmation about the special request even till I check in at hotel. I only found that in my order, there was stated special request as Late Check in & Late check out, but the receptionist couldn't confirm it. The receptionist asked me to confirm it on the next day before the normal check out time. I was there at 03ish, I was so exhausted, I would like to have a rest till the late minutes before check out. I worried about any extra charge for the late check out. After my request of re-confirmation at the reception, finally the staff kindly offer me a late check out at 1400 on the next day. Staff are nice anyway.The hotel is beautiful, i love the poolside restaurant much. I would come again for my vacation later.

Chin D.
Singapore
November 16, 2015
A Happy Return Stay!
Hotel well maintained, friendly staff, services!
A return stay after 2 years. Impressively the hotel compound is very well maintained and I should say it is even better than 2 years ago. Breakfast is as good as before. The kids club has upgraded with a canopy at the outdoor playground which is very thoughtful as the weather can be quite hot. Swimming pool conditions is very well maintained as well. Angsana Phuket is definitely a very good choice for family travelling with children. Will be back again in future!

Howard J.
Canada
November 11, 2015
Wonderful property and staff
Environment, service and amenities were all excellent.
Great place to stay for families. The Laguna area is tranquil with an upscale feel so you can really relax. Our 2 bedroom loft was nicely appointed and very comfy. Our only regret was not staying longer!

Denis O.
Thailand
November 09, 2015
Well
Sea