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Very good 7.6
Based on 675 reviews

Recent customer comments

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Very good



based on 675 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.4
  • Location 6.9
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.5
  • Food/Dining 7.2

Christopher B.
United Kingdom
September 28, 2012
Lovely hotel, lovely staff, with 1 exception.
Comfort
My girlfriend and I chose to stay here as we'd be flying out of Phuket to different destinations, and wouldn't see each other for months, it looked like a great place to spend our last night! The hotel and rooms are great, along with all of the s taff apart from the Director of food and beverage - Ms. Lisa Napatsanan. We were only staying for one night, and had left Koh Phi Phi early in the morning, so hadn't eaten anything. When we arrived at the hotel, we had a club sandwich and a cocktail each by the pool. A few hours later I began to feel ill, as did my girlfriend, as such our last night was spent being ill! Such is life, but when we told the hotel about this, they kept telling us that the manager would talk to us when she came in. She never turned up, instead I was handed a phone with her on, she was the single rudest person I have ever spoken to. Absolutely no customer service, common sense or human decency. She repatedly insulted me, asked me a question and then talked over my response. She said to me "You're not a doctor, how you you know you were ill". She even called me stupid. All I was after was an apology, or some kind of realisation that 2 people being ill who'd consumed nothing else during the day, could well be due to her kitchen, so maybe she should check to ensure it doesn't happen to others. We'd been fine eating street food and the like for 30 days...any real manager would have done this. I wouldn't hesitate to stay here again, but I wouldn't eat, nor would I want to come into contact with the 'director' or F&B. A shambles, utterly disgusting.

Yaniv E.
Israel
September 27, 2012
nice hotel with great stuff
quite, lovely stuff, very clean
the hotel is located not here and not here, meaning, between the 2 beaches. taxi cost alot so.... there are free taxi from the hotel but on a specific times and not too late, moreover you will need to book it in advanced in order to have a place on car. breakfast re very good. too many lights were broken at room so for example i couldn't't read next to bed.

Bhavika P.
United Kingdom
September 23, 2012
Amazing hotel but secluded and very pricey
Beautiful hotel, great facilities
The hotel is amazing! Such lovely staff. Very friendly on arrival and throughout out stay. Very kind and helpful. lovely lovely pools and great tasting food and drink although the prices are rather inflated. As it is seclude unless u have own cab numbers etc.. If you rely on hotel to book its all rather pricey. They do have free shuttle bus to patong and kamala beach. Rooms are wonderful.. So thoughtfully designed and beautiful. Clean good size and good Internet connectivity.

Alfred C.
United States
September 20, 2012
yes
spa and tours
it was relly nice they are very helpfur people they were a real help to you if you need any think.when i gor really to leave they had bok me a texts for the airport i will gomback again they are a good resort i give it 9.2 lisa

mary G.
Malaysia
September 19, 2012
great view & courtesy staff
staff who service with smiling face
the stay in the hotel is excellent. the staff in the hotel is helpful & serve you well. they willing to go extra mile to serve you. the hotel shall expand their shuttle services to Patong since its quite far away from the hotel. twice a day with a limited space are unable to cope with the number of guest they have in the hotel.

Rosario B.
Australia
September 18, 2012
Lovely resort,very peaceful and relaxing.
Service,shuttle-bus service,large rooms, gorgeous views,three beautiful swimming pools.
Loved the fact that breakfast ran for 4.5 hours.Free shuttle buses ran 5 or 6 times to Kamala and Patong,which was great.The staff always smiled,and happily satisfied any request.Handy having free Internet connection as well.

Yang S.
Malaysia
September 15, 2012
Standard room, didnt meet my expectation
Nice decoration with wooden
We have a bad experiences when we check out at 5.30am in the morning, the corridor light was not function. We have no choice to walk in the dark from 3rd floor to the ground. However, we are satisfied on the other service.

Shane A.
Australia
September 12, 2012
Nice getaway
Friendly staff nice rooms
Just the place if you want some peace and quiet. The pools are a bit small but are nice.

Hoang P.
United States
September 09, 2012
Excellent hotel and service. Friendly staff.
Quiet and nice location. Reasonable price. Nice and friendly staff.
This resort exceeded my expectation for the price I paid per night. Normally, in other places of the world, it would cost me at least $150/night or more (especially in Europe and North America). Besides its exceptional ocean view, Aquamarine Resort locates well within safe zone overlooking the Adamant Sea. Overall, we highly recommend it.

JunQian Z.
China
September 08, 2012
great location with beautiful sighting
near the sea,beautiful sighting
1, located in the hill, near the sea, with beautiful sighting. 2, near 1km to the Kamala beach, takes Tailand dollar 3, service is good, thought the wireless wifi sometime doesn't work in the room