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Recent customer comments

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Excellent



based on 238 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 10.0
  • Location 8.0
  • Room Comfort/Standard 9.2
  • Service 9.4
  • Value for Money 8.5
  • Food/Dining 8.5
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TAN Y.
China
May 13, 2012
charming and good service
good tuk tuk service
if you want to Surin Beach, call the lobby, they will send a tuk tuk to pick you up at the room and get the beach towel at the lobby. there's only 3min to the beach, and the staff at the beach will arrange you free beachfront chair. afterbeach, the staff may come to take back the towel and tuk tuk may send you back to the room. very sweet service.

Poey W.
Singapore
May 12, 2012
Highly recommended
Beautiful hotel with friendly staff & generally good service
We totally enjoyed our stay with Ayara Hilltops. The staff were friendly and helpful. When we wanted to go to the beach, they had a buggy that fetched us from the room to the beach, and they were so nice & thoughtful to bring along the beach towels for us (it's the little touch that meant so much.) They have a section on the beach with that is exclusive for hotel guests only. The attendants at "Twin Brothers" (a bar/restaurant where the buggy dropped us) would help us contact the hotel whenever guests wanted to go back to their rooms. Great service. Surin beach is much better than the over-crowded Patong beach. As our flight was in the afternoon and supposed to head to the airport around 3pm, we tried to request for late checkout but as there was another booking for the room we were in, so we could only extend for another hour till 1pm. However to our surprise on the last night, there was a note left behind for us... they re-shuffled their guests and let us have the room till 3pm... We were so touched! Again, it's the little thoughts that count. We will definitely recommend this hotel to other friends!

Stephen M.
Australia
May 11, 2012
Great resort with beautiful gardens and bungalows
Modern, stylish and very comfortable. Very friendly and helpful staff.
Great place to stay after a long flight. The setting is magnificent with bungalows nestled into the hillside amongst beautiful gardens and water features. The beach is a 5 minute walk over the road, or the hotel provide a shuttle buggy. The only negative to our stay were the extremely inconsiderate guests in the bungalow next to ours who played very loud prayer music which woke us up at 4.30am and continued until we asked the hotel staff to intervene.

Dinnocenzo M.
United States
May 11, 2012
Fantastic Experience
Awesome service, loved the spa and restaurant.
This was an amazing hotel to spend our honeymoon at. The rooms were fantastic (with powerful AC when needed), and the service was outstanding. The room was turned down twice a day, and every member of the staff greeted us with a smile every time we walked by. There was a desk at reception where we were able to schedule activities and we took full advantage. The spa on the lower level was excellent and affordable, and the food at the restaurant was delicious. Great prices, honestly no complaints whatsoever. We hope that we have a chance to get back!

Wei O.
Singapore
May 11, 2012
Great Location Value for Money
Good Size of Room
This is the third time I stayed in this resort. It's a perfect choice for couple. The tastful design of the resort located near Surin Beach provides tranquil environment for privacy. People are friendly at the resort and it's service is of 5 star resort standards. You have to visit this resort to experience a great feel of a wonderful holiday.

CHEN N.
China
May 04, 2012
good suite with good service
free chair on Surin Beach
we lived in deluxe sea view suite for one night. we check-in at 2:30pm, but still taked us more than 20mins to wait for the arrangement. and the suite actually can just view a conner of the sea while hided by other rooms and trees in front.

efren G.
United States
April 30, 2012
A bit on the price side
High standards
I was at this hotel during my honeymoon in Thailand this past April and i stayed in this hotel. It aint cheap but its worth it. The stay is supper nice and take care of your every need. They have a chuttle service to your room up in the side of thr mountain and to the beach. I had free breakfast but the menue for lunch and dinner were the same prices as here in the states. You're better off heading to the restaurants by the beach. Get a massage while you are at it.

Liqianwen P.
China
April 25, 2012
nice hotel and great location
walking distance to surin beach
it is my second time stay here. when i just arrived, they welcomed me and upgrated me. everything is very convenient, even at 3am we asked for some ice. room very clean. service very good. everything very nice. i think they have improved their service a lot!

Elizabeth P.
New Zealand
April 12, 2012
Amazing, peaceful retreat
Gorgeous pool, very helpful staff
A mum and daughter away trip where we wanted to have a proper chill out and catch up and Ayara was the perfect place. We were so happy we hardly felt the need to leave the resort. Arrived early in the morning and were given access to the spa to have a shower etc as our room wasn't due to be ready until 2pm. As it happened they got us into a room by 11.30 which was a great bonus. Our apartment was perfect - we got a basic room but still had a bit of a sea view and a lovely quiet setting and lots of space so were very happy with our choice. We could see that the rooms with pools looked pretty fab though! The beach loungers are good quality on a nice quiet part of the beach but we mainly stayed by the pool which despite being near the road was very quiet. It is very easy to get to the beach and up to the rooms with the buggy service or by walking if you arent feeling completely lazy. We only experienced one unhelpful staff member at the end of our trip but in general the experience was fantastic and everyone went out of their way to be polite and helpful and we came home relaxed and rejuvenated.

Christopher F.
United Kingdom
April 10, 2012
Stunning rooms with excellent service
Gorgeous villa-style rooms, tranquil beach, excellent service, beautiful views
this hotel was fantastic and one of the highlights of our trip. the room itself was very nice, clean, and perfect for couples with two hot tubs and a balcony. getting to and from the rooms, which are up a steep mountain climb, was very easy. they have an excellent shuttle service (not a bus, but an open air thing, like a luxury tuk tuk) that can pick you up and drop you off. we never waited more than 2 mins for a shuttle and the journey too and from the main hotel was abou 30 seconds. the service, though, has to be the main selling point. they were very helpful organizing excursions for us (elephant ride and show in patong), and when one of us was hurt they were very quick to get a doctor to the scene who was very professional, clean, helpful, reassuring, and spoke excellent english. best of all, when everything was closed and no food was being served for miles around in any hotel or restaurant, the concierge went out of his way to find a place, go there, pick up the food, pay with his own money, and bring it to our room. and it was delish! top notch hotel!