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2015
Very good 7.8
Based on 6220 reviews

Recent customer comments

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Very good



based on 6220 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

Chwee T.
Singapore
April 04, 2016
Great location
Baan Lamai has been our first choice of stay for our yearly trip in phuket. Needless to say great location and near all amenties.

ANDREW W.
Canada
April 04, 2016
Nice Hotel
I enjoyed my stay, it was worth it for the price although the rooms could have been better. The toilet wouldn't flush and a cockroach greeted us as soon as we entered. The pool area was nice although quite empty for such a big hotel.

theresa W.
Australia
April 03, 2016
Very good location.
The only issue we had was getting the room I booked and payed for. It took 3 rooms before this hapened. I booked an Ocean view/ Beach front room but the first room was poolview (low level). The second room was the same just a few floors higher. The third room was near the front of the hotel but 3 rooms back from the Beachfront but had a balcony to acess and see the ocean. This is the first time I have had this issue booking through Agoda. I would stay at this hotel again but need to get what is booked. The check in staff seemed embarassed and remained calm. I think there was some over booking going on. . .

Rohan E.
Cook Islands
April 03, 2016
Great Value For Money, Top Location!
Beach across the road. Close to everything. Big rooms. Huge pool.

John B.
United Kingdom
April 02, 2016
Great hotel
The hotel was great value for money. The food was good, friendly staff and good facilities. The hotel was in a good location for what we required

LEE C.
Taiwan
March 31, 2016
Good location
Easy to access many place and waking distance to PATONG beach

ENG S.
Singapore
March 30, 2016
Great stay
Excellent service from front desk staff very attentive friendly helpful efficient and knowledgeable. Greatly assisted us when we had problems like lost room key, lost contact with tour agents, etc Swimming pool is big and beautiful. Great location with the beach at the front and with eateries shops all around

Esther L.
Singapore
March 29, 2016
Hotel is in a very good location
All just walking distance can be reach

toh H.
Malaysia
March 28, 2016
good
yes.... good

Syed S.
Pakistan
March 28, 2016
Stay in March 2016, 23_27
Excellent location with easy access to almost everything including beach which is right across the road
Apart from location everything else was ranging from ordinary to bad Very badly lit rooms, no lamps, and difficult to read at night although my eyesight is ok This is probably because they don't want people to notice how dirty corners are and how much grime is stuck on washroom fittings They use a dirty mop to clean the wooden floor which leaves a stench Staff is least bothered at breakfast, I asked for more bread the person said it's coming but it never came, she on the other hand kept playing with her cell phone during service hours, on another occasion yoghurt finished and never came, they don't even say sorry, My friend used the laundry bag and lost it for which he was charged 200baht Reception staff is rude Rooms are not so good and house keeping wouldn't come till 2pm Except rooms with sea view other rooms are ordinary some don't even have a window The gym doesn't have air conditioning and it's on the roof with glass walls, so the sun was right I'm my face and room felt like an oven, impossible to exercise Not going to stay there again, 👎👎👎👎