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Excellent 8.1
Based on 858 reviews

Recent customer comments

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based on 858 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.4
  • Location 9.1
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.5

Darrence C.
May 09, 2014
Location, Swimming pool, Beach
Solid location. Just a minute walk to the beach. Starbucks and convenient store is just outside the hotel. 3 great swimming pools to chill after a hot day in phuket. Abouslute fantastic. No complain.

Niklas H.
April 18, 2014
Good value for money
Good value, nice pool
Overall a good hotel with pretty good value for money. I've paid 25& more for other hotels in Thailand which were no better than this one. + Good pools. 3 of em. Great sushi the pool bar! + Nice rooms with a fresh design. And a pretty good layout with the desk, tv, sofa etc (only bad thing was that the balcony was a bit small and the sink was outside the bathroom) - the pool view from the balcony was good enough for staying here a few nights, but would get boring after a while. There are no views of the surroundings at all, in fact they've put up screens around the outside stairwells to hide the boring urban surroundings. - no free wifi. you have to pay for 1 or 24 hours, and it's not even remotely fast. - bad booking organisation. when we checked in the receptionist said I had to email my booking info to the her.... and they wanted ME to pay for the wifi to do it... (after some arguing I got free wifi though) + ...other than that the staff was nice. got a nice welcome drink and introducation by another staff member + has all the bathroom stuff you need, instant coffee etc, even a sewing kit . details like that are appreciated :)

April 17, 2014
Beach, spa & shopping
Wonderful stay! Accept reception upon check-in did mention recep have two booking 11-April till 15 April given two hotel voucher to recep, then recep escort us to the room I did ask again for ext booking she mention can remain same room need not to change. Then on 14april received called from recep asking when u will be check-out? I did inform recep regard my I when down recep & ask recep said I did not inform recep! So recep go check system have my ext booking & go took document said need hotel voucher! I mention to her given upon check-in she said did not have here! When she flip the document second time there is my second voucher that attached together! No word apology! Upset! Manager really need to explain to me what when wrong here? Where is their SOP?

April 08, 2014
good hotel
near beach good staff and value for money

March 25, 2014
location, location, location
too noisy because of renovation in progress and had to walk very far to my room which was located towards the end of the other corner. only the location was great due to near to the beach and it was centrally located to the shopping areas, restaurants, sight seeing and activities places.

Poh H.
March 09, 2014
Good hotel but not so good staff
location, size and price
Overall the resort is good just that the staff need to have better r service. Was promised late checkout at 2pm but they called to hurry us at 12pm for checkout.

Benjamin K.
March 04, 2014
Average good but not ideal
location is the only thing i can think of
the location of Banthai is excellent. However, lack of free wifi, and the electrical plugs to charge my handphone is really spoiling my plan. had to remove the power plug of the lighting near the bed to plug in to charge my phones. toilet was also a bit small.

Daniel W.
March 02, 2014
Relaxing but ageing
The pools, Distance to beach and shopping
This was our third stay at the ban thai, this time in a deluxe pool access room. The extra cost was worth it for the terrace and direct access into the pool, however the rooms are starting to show their age. A little extra attention would give the rooms a new breathe of life, I.e bigger tv, replace the blackened/stained cushions on the inside daybed, new furnishings. This aside, it was still a very relaxing getaway

Thikumporn J.
February 22, 2014
oppsit beach hotel
nice service, location ,room
I stay in this very good hotel breakfast room is clean swimming pool so wide and in patong beach is famous beach

February 17, 2014
Great hotel fantastic location
Location, staff, cleanliness
Very good hotel, staff very helpfully and eager to please, hotel is in a great location with easy access to everything. Too many rude Russians in Patong now which will mean that we will not return