arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.1
Based on 858 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 857 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 9.1
  • Room Comfort/Standard 8.1
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.5

Enric F.
Malaysia
March 07, 2016
Great location, clean and comfort
Great location, clean and comfort
The location of the hotel is great, very close to Patong Beach (just across the road from hotel), and with heaps of shops and restaurants, convenient shops, clubs or bars with live music, massage places and night street market, very convenient. It is only take few minutes walking distance to Bangla Road and famous Patong night market. The room is comfortable and so spacious, just the bathroom is pretty small and no separate shower. Beach towels and slippers are provided. No free wifi in the room. The pool is decent and clean. Overall ambience and cleanliness of the hotel is good; staffs are friendly and helpful. We were having a good time, definitely will stay again.

Graham H.
United Kingdom
February 29, 2016
Not great
Too many problems - electronic key failed, room safe failed, several pieces of gym equipment not working. AC in room too warm, particularly as we live in the Middle East where we are used to temperatures that are far higher than Thailand.

Ashvin H.
Singapore
February 16, 2016
Great Hotel
2ns stay at the Ban Thai hotel was as good as the amazing first experience we had. great rooms, many swimming pools and very good staff! But give a miss to the seafood restaurant (Port bar i think) that is attached to the hotel. Horrible customer service and really bad drinks, even the usual singha beer was bad when served draft here.

Wasif M.
Pakistan
February 13, 2016
Comfortable stay
Staff, location and ambiance
Nice comfortable stay. Staff was nice and friendly

Ashvin H.
Singapore
January 05, 2016
Great hotel!
Pool, location, rooms
Beautiful hotel with a great pool! the deluxe rooms open out direct to the poolside and the deluxe pool rooms have the pool coming right up to the balcony! great food in and around the hotel and the rooms are spacious and clean

Daniel Y.
Australia
January 04, 2016
Countless cockroaches in the room.
location, pool, good customer services from staff
There are lots of cockroaches. I killed dozens of them but still many of them everyday. I was in joy when I leave this place. This hotel is located at the good location but there are heaps of other hotels for the good location. I will never again staying this resort with the money I paid.

Benjamin A.
Australia
December 27, 2015
Phuket Holiday
Pools,Bars, Location
it was great room was terrific but very expensive, rooms looked like they were thrown together really quickly final touches looked a bit rough, breakfast and great , and staff where more than helpful will be defently going back

Junnie K.
Singapore
December 22, 2015
Great Stay
Location, Location, Location
Overall we enjoyed our stay there, clean enough and they make up room everyday. One down point is that if you want to have wifi, you need to go to the lobby and furthermore, there is NO fan, it was so hot. Thus, Banthai might need to consider to put up some fans at the lobby since they are not providing wifi in the rooms.

Grant M.
United Kingdom
December 21, 2015
The lack of free WIFI in rooms is a joke~!
Location, Staff and Clean
We stayed here 2 years ago and the hotel as gone downhill quite a bit since then. The lack of Free WIFI in the rooms is a total joke in this day and age and they are really missing a trick here. So much so that the area where they provided free wifi in the lobby was always crowded, noisy, no privacy and full of lies and bad smells. The prices at the hotel bars and restaurants are all 50% higher than those in the same small stretch of road. If you want a beer go to 'The Place' next door who do it for 80Baht instead of 120Baht in the hotel. The breakfast is also not very good, unless you like pork products then you'll be fine!

Winnie P.
Singapore
November 19, 2015
Good Hotel in an Ideal Location
Has smoking hotel rooms with direct pool access, Friendly and helpful staff, Great Location with Fantastic Italian Restaurant just beside hotel
Fourteen-day stay was wonderful enjoying the pool and pool bar. Hotel staff are very friendly and helpful. Providing free thick-soled slippers for 2 & 1 beach bag were great gestures. The Italian restaurant Leo & Mas is the BEST Italian restaurant we have tasted! Will certainly return to this memorable hotel.