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Very good 7.5
Based on 2561 reviews

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Very good

based on 2561 reviews
  • Cleanliness 7.7
  • Facilities 7.4
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.6
  • Food/Dining 7.2

WAI L. from Hong Kong
Families with young children
Stayed 2 nights in September 2015
Staff is so nice and helpful!!
Staff services, Waterpark, facilities!
Because hotel got a Waterpark & Kids club!
Reviewed September 26, 2015

Kangwei P. from Malaysia
Families with young children
Stayed one night in September 2015
Good and happy stay
Clean, comfortable and relax
Reviewed September 24, 2015

SANDEEP K. from India
Families with young children
Stayed one night in March 2015
Reviewed September 17, 2015

Kevin F. from United States
Families with older children
Stayed 4 nights in June 2015
Great Getaway!
The Hotel being connected to the Water Park. The friendly European staff. The nice pools!
We were a family of 5 and greatly enjoyed our stay at the Grand West Sands resort. The European staff there were so helpful and friendly. Pour kids looked forward to seeing them each day, but the Water Park is what made their vacation so Great!
Reviewed September 15, 2015

lee S. from Singapore
Families with young children
Stayed 6 nights in September 2015
Good service
Reviewed September 12, 2015

Andres P. from Australia
Families with young children
Stayed 7 nights in August 2015
worst location- sub standard for a Centara....
spacious rooms, waterpark, food options outside main gate (sunshine restaurant is the best)
This was a serious letdown to the Centara family. It is about 300metres from international runway, the noise shakes the rooms, flights 24 hours a day...every conversation stops mid sentence for take off and landings. No exaggeration. Hotel is rundown version of massive housing development gone wrong, spread to far with things all over the place. No central reception/food/service area. The staff couldnt care less, as most dont speak English or understand little...Not good enough for this supposed 5 star, which is really more like a 3 star. Waterpark is fine, but on small side, dont make the mistake of staying more than a few days. Also, back end of Phuket, 45 minures from anywhere, and taxi option are a ripoff. Stay only a few days if you really really must. Much better options on Island. Great food outside of gates, dont waste your money at hotel on breakfast. I love Centara's, but wouldnt stay here again even if it was free. Hope this helps
Reviewed September 09, 2015

STEVEN C. from Singapore
Families with young children
Stayed one night in September 2015
Very nice penthouse
Clean, big, not very crowd
Reviewed September 09, 2015

HON C. from Hong Kong
Families with young children
Stayed one night in September 2015
water park nearby
near water park, near airport, big hotel
i do sugguest the centrara grand hotel if you go water park.
Reviewed September 09, 2015

Chloe W. from Canada
Stayed one night in September 2015
Old environment and unprofessional hotel staffs
clean, quiet
Not entirely good as the hotel looks old and the staffs werent that nice. Bell boys are okay but front desk is soso.
Reviewed September 08, 2015

LOH W. from Singapore
Stayed 2 nights in September 2015
Attentive Staff
1) Attentive Staff
Reviewed September 07, 2015