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Very good 7.5
Based on 2518 reviews

Recent customer comments

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Very good

based on 2518 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.5
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.2

Damien T.
June 06, 2015
Excellent 5 days stay and excellent hospitality
Hospitality, staff were friendly and helpful. Clean, all parts of the resort are maintained Up to standard. Food, good choice and selection of food throughout the week
Excellent stay. Great staff all over the place and very engaging staff at the kids club. Made my kids very comfortable and they had an enjoyable trip. Will choose to stay there again.

June 04, 2015
Family Short Break
Facilities, Location and Staffs
We spend about 4d3n there. The hotel has all the facilities like great choices of restaurants, gym, spa, pool, beach and water park.The place clean and free wifi.The also got a team called CarpeDiem entertainers organizing daily activities for kids and adults.

Jade H.
June 04, 2015
Friendly helpful staff and great facilities.
The breakfast, friendly helpful staff and the water park.
This was the best place to stay at the start of our trip as the resort is close to the airport (we easily arranged an airport transfer) and had great facilities for our young children including play equipment and a paddling pool. The breakfast had a large variety of foods western and Thai with vegetarian and gluten free options. The kids really enjoyed the water park with water slides suitable for a range of ages. The staff were extremely friendly and helpful. We wiping recommend this resort to any of our friends.

Nattaparn T.
June 03, 2015
Cool place for family!
Adventure water park, big pool, good service

Ibrahim S.
June 03, 2015
Everything was great; location; service; ambiene;
Location; ambience; service
Everything was great except one issue that there is no Halal food available so if there is any muslim want to stay for one month how can he eat?

saowalak S.
June 01, 2015
I met cockroach on the bed and bathroom
Centara Grand West Sands Resort & Villas
I was experieced bad services and hotel room which I never had,receptionist greeting guest like asking to stay at the room for free,I found cockroach on the bed it is exactly on the bed and in the bathroom,in the bathroom I found shampoo of previous guest and morover in the midnight the air condition compressor was so noisy like we were staying near by the ferry and heard the the morning. i was complaining about this issue and the manager just gave me the excuses that it is the greenery resort which I don't think so cuz they should have pest control in the hotel and what we r expecting to get from 5STAR hotel

Chun Y.
Hong Kong
May 29, 2015
Terrible staff in the water park
Drivers are polite
The staff in the splash jungle is impolite and terrible. I arrived about at 5:00p.m. I asked the staff where the changing room was. The staff said there is no changing room, then I asked him where is the toilet. He showed me the way to the changing room. After I got there, I found a locker key was needed and I needed to come back again to the reception for the locker key. I supposed the staff should give me towel and key once I arrived. Next day, when my wife was in the changing room, a man went in the female changing room. I told the staff to check it because my wife needs to use it. However, he didn’t believe me and asked me to go in to find together. I refused to go in the female changing room at first but he didn’t believe me with unfriendly attitude. Finally, we went in and find a guy in the changing room’s toilet.

May 27, 2015
Great Hotel
Big water park, Clean and Big Room, Good food

zuri Y.
May 22, 2015
very good
very good

Ajoy B.
May 21, 2015
Nice place for relaxation
Facilities such as water park, transport within premises