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Recent customer comments

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Very good



based on 2444 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.4
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Staff Performance 8.0
  • Value for Money 7.6
  • Food/Dining 7.2

8 Ismail I.
Singapore
March 13, 2015
A GOOD GET AWAY
CLEANLINESS , FACILITIES AND STAFF ARE FRIENDLY
I enjoy staying even though it was just a 1 night stay for business but I will return back with my family

5.7 KAM M.
Malaysia
March 09, 2015
just do not feel comfortable being rated as a 5 s
only the pool
Simply i check in to another hotel the next day.

8.3 Magaly L.
United States of America
March 10, 2015
Great for kids
Attached to water park, infinity pool
Great stay, a must if you have kids that love the water! Totally walkable hotel grounds (even though it looks huge).

6.7 Shuk L.
Hong Kong
March 11, 2015
Average standard
spacious villa, easy to access to the beach, wonderful waterpark

8.3 Supachoke K.
Thailand
March 02, 2015
food is horrible. Service is good. Room is nice.
Location, value for money, service.

9 Eakkapat P.
Thailand
March 02, 2015
good
pool location food

9.7 Siv R.
Norway
March 01, 2015
Fantastic!!
Splash Jungle (water park on hotel area), great rooms and great service!
Splash Jungle is great fun, both for our kids age 2,5 and 4,5 and for us parents. Fantastic room; we were upgraded from family room to a suite, which had a small living room with couch and tv, a master bedroom, a kids bedroom with bunk bed, big bathroom with both shower and bathtub, and a big balcony that overlooked the water park. Staff here is very helpful and friendly and really makes an effort to make our stay enjoyable. Games and activities for the kids and also for the whole family, a kids club with lots of great toys for the ages of our kids, buggies that transport us around the hotel area, and a beautiful deserted stretch of beach right beside the main pool area. Crystal clear water and fine sand. Lovely!!! Would definitely recommend this hotel!!!

8.3 Lori G.
Canada
February 25, 2015
Lovely! Especially great for families.
pools, water park, rooms
Very nice. Housekeeping was occasionally lax, but overall, very good!

6.3 Ong K.
Singapore
February 26, 2015
Good for short stay
Water theme park, the pillow, staff service
I don't know why is this hotel rated 5 stars. Booked 1 bedroom luxury suite, room was dirty, some of the room amenities are not available, no house keeping at all until our last night there, safe box spoiled. I don't think the money we spend is worth. The water theme park is great! My son loves it a lot. Breakfast tasted horrible too. Overall pleasant stay but will not come back again because of the overrated prices which don't even tally the services we received.

9 Vincent T.
Singapore
February 23, 2015
Great experience
Ambience, polite staff, great seaview
It was wonderful. We enjoyed our penthouse and the services provided by the staff. In room service was prompt! Clean rooms and well kept pools and surroundings. Definitely return to Centara again when we visit Phuket! Good Job!