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Very good 7.5
Based on 2515 reviews

Recent customer comments

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Very good

based on 2515 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.5
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.2

Thitima P.
April 20, 2015
Near phuket airport, nice water park, good service
Room not clean

Natheera K.
April 19, 2015
Not worth it's price
Water park,
Not worth it's price Traveling within hotel is horrible Feel Like stay in a condominium not hotel

usa P.
April 19, 2015
Good destination for family
Location, price, splash jungle
Very very good

United Kingdom
April 16, 2015
Great for water park, but can't cope with crowds
Access to water park, kids club, buffet dinner
I booked this for the access to the Water Park, which was good. However, it was during the Thai Songkran holiday and the hotel could not cope with the numbers. Queuing for a table at breakfast, then there weren't even enough glasses to have a drink of juice. Every day. This became tiresome. Resort is very spread out too. Needs more swimming pools. Would only go back to go to water park again. The rest was nothing special.

Wendy W.
Hong Kong
April 16, 2015
Only a 3-4 star hotel
staff courtesy, waterpark is nice, food is good taste
- many flies no matter dining outside in waterpark or inside the hotel restaurant, really need improvement on the hygience. - position of wind blowing out from air cond. are not good, it blows to head while sleeping - staff are nice and willing to help, this is good. - kids club is fine.

Pui T.
United Kingdom
April 12, 2015
Centara Grand West Sands Resort & Villas
Hotel room are so dirty and the window has figures print. Toilet doesn't wash properly and still have a left hairs there.

Rebecca L.
Hong Kong
April 10, 2015
Relaxing trip
Huge villa, splash jungle, the club

Pumit P.
April 10, 2015
Not very clean
location......water park
Hotel room was dirty and need changing of rooms 3 times. Hotel staff was okay and the food was expensive and cater to pure westerners. Very disappointed trip.

Harvey L.
United States
April 10, 2015
Good for families
Access to water park, private, pool and beach
Happy with our 5 night stay for a family of 5 (2 adults, 3 children). Good location with convenience to airport for early flight. Good spa, friendly staff, spacious grounds so that it never felt crowded. Children enjoyed the amenities immensely. Trade off for the seclusion is that it's not an active area and if you want to get out and do things you'll need to figure transportation, which is easy with car/scooter rental on site and staff to help get taxis. We did 3 days of tours and and a 1.5 days of just hanging around the complex,. Mai Khao is a very large beach and while not the white, powdery sand beach of some of the nearby islands it is clean, large and uncrowded. Beautiful sunsets to end the day from the pool.

Po W.
April 09, 2015
Good hotel but I will try other hotel next time
extremely spacious, environment is full of green, staff are friendly.
the airplane noise is an issue to this hotel water park seems to be the only activity to the hotel after all the beach is clean but not good for swimming due to the wave Room is very spacious but housekeeping is weak