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Very good 7.5
Based on 2507 reviews

Recent customer comments

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Very good



based on 2507 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.4
  • Location 6.8
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.6
  • Food/Dining 7.2

Jocke E.
Sweden
July 07, 2016
PERFECT
Nice, Clean, fresh waterpark. Nice clean room. Friendly staff. Very close to the airport. You can se planes take off and land all the time.

Sabrina J.
Australia
July 06, 2016
Perfect for the kids
Stayed at a deluxe room with twin beds. Perfect for us four, included buffet breakfast - it was so scrumptious and so much to choose from! The Splash jungle park was the highlight! Kids loved it. Perfect hotel when arrived late as only 15mins from the airport. The room was modern, so comfortable! Shower head was excellent. Buggy ride helped getting around as its so hot during the day and the resort is massive!

Judy C.
Hong Kong
July 02, 2016
Lots of mosquitos but enjoyable stay for kid
The room not very clean with lots of mosquitos. The beach not suitable for swim but the beach pool is nice. Overall acceptable as a getaway and nice stay for kid with the water park and buggy cart. The food stall nearby is really nice and cheap. Don't miss out to walk around the small shops outside and you may find nice and cheap soveniors ;)

Marcus L.
Australia
June 26, 2016
Nice holiday spot for the family with young kids
The whole family is quite happy with overall, especially waterpark, pools, parks and restaurants, only minor downside is too close to the Phuket airport but we still love the place

Nattida I.
Thailand
June 20, 2016
Good service
Such a good service but a lot of insects

GAHEE P.
South Korea
June 20, 2016
Awesome
Good resort

Niorn M.
Thailand
June 20, 2016
Disappointing with services and with the brand
The hotel rated themselves as 5-star hotel. In Bangkok, it is a 5-star hotel with high reputation. I expect the property to be well managed and able to provide reasonable services. 1. The room wasn't clean. There are spider web in the second bed room and also at balcony. The second bed room, the bed wasn't tidy. 2. Shuttle bus service that operates inside the property wasn't enough for traffic and guests. We haven't been informed that there is a schedule and even the shuttle was already full, instead of taking passenger to dinning area, the shuttle waited 10 more min. 3. Breakfast time is 07:00 - 10:30 am, we got there at 09:40 am and most of the food are all gone. Empty baked bean, sausages, salad, no glasses for drink and so on... 4. Staff not coordinated : when we check-in we informed staff for late check out at 2pm. We got confirmed by the first staff and next day when we asked again the second staff she said she doesn't know question us and asking the name of the staff that informed us earlier. (Luckily that I remembered the person). We also ask for taxi to the airport - staff told us that they already booked the taxi but next day another staff has no idea and said to us that you can tell us again later when you check-out. They could have note this and put into their system. Even 4-star hotel does it.

Parvin K.
Singapore
June 17, 2016
Fun time with Family
The trip was a walk in heaven for the kids. The private swimming pool in the villa and the in house water theme park was bliss. It's a great place to stay with family especially if you have no plans to go out to town much. There is much to do within the resort itself. Well worth the money.

mitthira T.
Thailand
June 14, 2016
Condominium style
This is more like condominium style. I booked family room which Is nice and big enough for our kids. The bunk bed is nice but we only used the one on the bottom cuz the blanket on the top one smells bad. A lot of little flies in the shower. Good tv. Clean sheets, quiet. Isolated from the rest of town.

Hong F.
Hong Kong
June 10, 2016
I lost the Locker Key and charged me 2,000Baht
The Water Park staff is unfriendly and want to make money. Totally unacceptable for charging 2,000Baht for a small locker key.