Centara Villas Phuket Hotel, Phuket

Centara Villas Phuket was the first hotel we chose for our Thailand trip. Luckily, it was very satisfactory. For the most impressive experience there, first, it's about the mini-bus shuttle, which takes guests from their room to the lobby or anywhere in the hotel zone up or down the hill. It was unexpectedly exciting when we first tried it on our way from the lobby to our room. Secondly, it was about the room itself. We chose a Deluxe room. It looked just as beautiful as the picture showed in Agoda. Plus, the bathroom has glass roof, and a bow of fish and countless green plants - all make you feel so connected to the nature. Last but not least, the hotel people here are just so nice and helpful, especially I like the way they treated us when we just arrived and waited to check-in. We were led to be seated in the sofa, and in no time there came 2 coconuts with icy towels at our service. And everyone were smiling to serve us.

The hotel comprises many little chalets clinging to a very steep and wooded hill overlooking the sea. There is a good pool complex equally carved out on a terrace. Each of the chalets / rooms has a bed draped in mosquito nets and the atmosphere is extremely romantic. The steep hillside ensures privacy for honeymooners etc, and make the place not very suitable for the elderly or those with very small children. The entertainment area of Karon beach is quite close, - bu t not close enough. I would never stay there without renting a car.

this is my first time to puket and agoda give me a big surprise.this hotel located between paton beach and karon beach. it built on the hillside all the room are villa.it's a good hotel i think.

We were extremely disappointed with the reception staff. We had a medical emergency and were waiting on a fax from our insurance company. The reception staff were asked to phone our villa as soon as it came which they didn't do. Each time I phoned them I was told it hadn't arrived. I phoned Australia from our villa a number of times and was told it had been sent. When I went up to personally check the fax machine I found that it actually had arrived quite some time earlier. We asked reception to book a car for 6.30 am on the day of our check out and to tell the driver he had to go to the airport via the hospital. We paid 900BHT for the service and on the day the driver didn't turn up. When the car hadn't arrived by 6.30 am we asked reception to phone the company only to be told it was on its way. 15 minutes later we asked the reception staff to phone as the driver had still not arrived. She phoned but didn't come over to us to explain what was happening. We had to ask her several times, in the end she said he had had a car accident and wasn't coming. She had no interest or understanding of the problem we were then facing. The company we booked has many cars and we both felt that we had been lied to and that reception hadn't actually booked a car. By this stage it had become a major problem due to flight times, so the night staff reception boy took us in his car. He confirmed that reception had forgotten to book the car service. The car we traveled in was filthy both inside and out. Only one of us could sit in the back seat as it was sopping wet from Songkran five days earlier. The young man who drove us had extremely limited English and did not understand that we needed to go via the international hospital. He did apologise for the state of his car and said he wasn't expecting to have any passengers. When we finally managed to get to the airport he charged a 1000THB payment for the ride. The hotel refunded the original 900THB which we had paid for the limousine serv

We were nervous about staying at the Villas having read some negative reviews on Agoda about staying on such a steep hill, but when we got there, we were so impressed! There is a minicar that will ferry you up the hill at any time of day or night and the access to the beach is great! Just a short path, and made of concrete steps - not a treacherous path at all!

We would return again because of the location and helpful staff however it is a great shame that the room facilities are so poor even after the recent rennovation

Independent villa rooms, endless great sea view, very good hotel. The whole environment very uncomfortable. Karen on foot to a nearby beach, many people, the beach is beautiful. A good place for leisure.

The hotel is located on the cliffs, the sea view from up there! The pool is small and the time is up YUKKURI! Enjoy the view of the sea, enjoy a good cocktail at the beach reading. The passage of the kind that is dedicated to Lee KARONBICHI rather distant. Hotel very good cost performance! Compared to the inferior CHEDI, given the amount GOOD!