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Recent customer comments

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based on 329 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.6
  • Location 7.9
  • Room Comfort/Standard 8.9
  • Staff Performance 8.7
  • Value for Money 8.4
  • Food/Dining 8.1

7.3 David J.
United States of America
March 05, 2016
Large, busy beachfront resort
The hotel was as expected and we had no surprises. Nice breakfast. Good waterviews.
Our Andaman Terrace Seaview room reserved was upgraded to Family Suite with Seaview. We enjoyed the pool although it could have been cleaner. Resort was very busy and breakfast was crowded and loud. Food selection was good at breakfast and we ordered room service twice which came quickly. We did use several taxis to get around as the resort is located a distance from attractions, shopping and restaurants.

6.8 Pamela S.
March 14, 2016
More than we expectde
If you want to rest and not be in the madness of phuket, this is the resort..!! Its an hour drive from Patong...!! We had a good time..!!!

February 24, 2016
More value for your money
Location, Kids Club, Swimming Pools
I chose this hotel to stay in the Panwa area for a night, as next 2 nights were planned in Patong area. If you are planning for a Phi Phi trip or Krabi, trip, chose to stay in this area, as its easy to access the piers. You can look for convenience store and small eatery just outside also a travel agent who gives better rates, but haven't used them. Used their taxi to go to Patong only. Coming to the hotel, it was an WOW experience, as I did not have high expectations. The reception during Check in and out, their lobby, staff were all extremely friendly. The room I chose was in the 3rd floor on the left wing. All rooms is 3rd floor has bigger balcony. You can have a view of the ocean even when you are on the bed. Bathroom and amenities were more than 5star rating. Kids Club offered varied programs. Ground floor room had lagoons but not connected to the pools. Swimming pools were great. Beach is private and hotel had many activities. Overall we enjoyed the stay, would love to come back and only stay in the resort for 2 days. This time we checked out by 7am for the Phi Phi island trip.

8.8 Dilum M.
Sri Lanka
February 20, 2016
Friendly staff!! Good food!!!
This is a great hotel and good value for money. The food is excellent, specially the wok on fire dinner buffet.

7.6 Peter P.
February 22, 2016
good value for money
the location is a bit far to shopping markets and tourists attractions, but the hotel itself is nice. there is an option to the restaurant just across the street, where many guests go to have dinner ...

6.4 Kaloian M.
United States of America
February 08, 2016
True luxury, expensive add-ons and terrible locati
This resort was very luxurious and the staff was attentive, but unless you want to stay in the resort all the time and subscribe for their overpriced westerner-catered activities, do not go there. Location: My girlfriend and I booked this place because it looked somewhat close to Phuket ferry terminal on the map, hoping to do day trips to different islands. Little did we know that it is actually at least 30 minutes / 600 baht away with the horrible traffic and an hour or so from the other side of the island, where the nicer beaches of Kata/Karon, Patong and Sirinat are located. So unless you want to subscribe for their overpriced activities (1,500 baht for massage, canoeing, golfing, etc), do not go there. Private beach: The thought of private beach was nice, but at low tide the beach looks more like a marsh and is pretty disgusting. When it's not low tide, the water is very murky and is really warm (to the point that it doesn't cool you off when you get in). During our time there, we did not see anyone actually use it - everyone stayed by the pool. Also, on both sides of this gated resort you see run down shanty-town houses and poor people, so it doesn't give you a great feeling. All in all: All in all, unless you have kids and are too lazy to bother reading a bit about the area, do not go to this resort. The eastern side of the island - Kata/Karon/Patong and Nai Yao Beach are much much nicer.

9.3 Munimul S.
February 07, 2016
Beautiful View From the Loft Pool Rooms
Isolated, Free upgrade, breakfast

8.7 Jenni V.
February 01, 2016
otherwise very good, beach no good for swimming

10 Finn F.
January 25, 2016
By Coincidence
Atmosphere - View -The balcony

United States of America
January 29, 2016
The best place ever!
We love everything there ! Stuffs are great ! Best food . Best place . Best room . Best pepple. Reasonable , great price!