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Excellent 8.1
Based on 646 reviews

Recent customer comments

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Excellent



based on 647 reviews
  • Cleanliness 8.2
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 7.9
  • Food/Dining 7.8

Emre K.
Canada
June 22, 2016
Friendly Staff but hotel needs rennovation
Service in hotel has improved but there are some additional improvements needed: - Only shampoo provided in rooms. Need conditioner. Also, it would be great if they could improve quality of shampoo (maybe get Head & Shoulders brand) - The sink drain still clogs and drain stopper doesn't work properly (same issue as the other room I stayed during my last stay). They really need to check the sink stopper system. - TV resolution is a bit cloudy, not sure if cable issue? - The elevator lifts seem very old and I'm worried about them. - Food item I ordered was not available and I got a call back to change my order. Very inconvenient.

Daniel D.
Netherlands
June 18, 2016
Frontdesk service and welcome drinks???
We arrived at the hotel and it was very busy with check. We were really left a bit of our fate after offering a welcome drink. After 30 minutes we went to the bar from ourselves sit there just to drink and what to order food. In the meantime several times contacted about checking all seen difficult questions and problems. We had two bookings made through Agoda. Even after we have eaten and drunk 90 minutes later the check-in not finished! A day later, our key cards were blocked given the 2nd booking was not processed at check in. They had problems to find our deposit payments. My brother needs to pay directy a new extra deposit and pay all the bar bills around 100 USD to get a working keycard. After I hear the story and go to the frontdesk for my keycard. Again problems about my deposit. After I really angry because they book the deposit already on my creditcard they found it back. No sorry nothing. Blocking the keycards, the crowds at the reception and the whole fuss about the bills it takes minimum 2 hours again. When checking out again debate on the bills that my brother paid the day before. They say nothing was paid even when we show the receipt. After much debate and a lot of wasted time we just on time for the boat to Phi Phi Island. In the taxi to the boat we were wondering when we finally got the promised welcome drink from the Hotel!!!

ABDULLAH A.
Saudi Arabia
June 14, 2016
clean
good location and stuff

Tukkata T.
Thailand
June 13, 2016
Disappoint
I expect the 5 star hotel it's will be good service but this hotel it's not good than i think.

Anthony V.
Malaysia
June 07, 2016
good hotel location
buffet breakfast has very limited choices and house keeping was not put to standard and room was not very clean.

ELI N.
Indonesia
June 06, 2016
Best location
Situated at the heart of patong area, walking distance to every crowd and famous locations. Breakfast start serve at 6.30am so a bit late.

ELI N.
Indonesia
June 06, 2016
Good location
The hotel is very centric at patong area. Walking distance to the famous patong beach, bangla walking street, otop shopper paradise, jungceylon mall, even side by side with hooters and hardrock cafe..

Muhammad K.
Indonesia
June 04, 2016
Great, love it
Hotel is clean, location is great closed by to Hooters, Hard Rock, shopping area, massage, and many choice of restaurants. A bit noisy at night, but that's the way rock night is.. Need to improve on breakfast menu specially for halal meat. Got great time in Phuket, specially when we went to James Bond island with fantastic boat crews (Andara Tours)

Ally L.
Singapore
June 04, 2016
Good Value & Nice Hotel
There are 2 convenience stores beside hotel and short walk to restaurants. Generally nice place to stay. Comes with Dvd player too :-)

farzana A.
Singapore
May 31, 2016
Perfect Songkran!
As they said, first impression matters! This hotel and their staff describes everything...super friendly, warm and hospitable. It feels like home... Spacious room, superb pool view and fast response to all demands. Will definately stay here again.