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Recent customer comments

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All reviews (741)

Business travelers (21)

Couples (382)

Solo travelers (91)

Families with young children (129)

Families with older children (60)

Groups (58)

Excellent
8.1
based on 741 reviews
Hotel Condition/Cleanliness
8.5
Facilities
8.2
Location
8.0
Room Comfort/Standard
8.4
Staff Performance
8.4
Value for Money
7.9
Food/Dining
7.5

9.6 Firdaus S.
Singapore
April 10, 2016
Great place to stay
I was there to celebrate my honeymoon with my wife n got myself the honeymoon suite... Check in was fast n precise. We had a late check in due to our flight n we we treated with care The breakfast was awesome!...wide variety of foods however it might be a problem for Muslims as there are not much halal choices. Menu was almost the same daily however the variety of juices was really something to look out for. Hotel rooms was big and clean. Housekeeping never fails to even knock on ur door and asked if you want the room to be cleaned. Housekeeping was very responsive to our needs. Room dine in was superb and affordable. Location of the hotel is on e hill so we had a good view of Patong Beach in the morning. It will take alot of effort to walk up the hill unless u wanna pay 200THB for taxi services. I dont mind staying in e hotel again in e future.

8 francis T.
Australia
April 12, 2016
Good location, great pools
Location for us was great, away from noise, but still easy accessable. Shuttle 4 times a day to mall and travel agent here very informative

9.6 Wing C.
Hong Kong
April 23, 2016
great
All great

8 Nareerat L.
United States of America
April 05, 2016
Nice hotel
Breakfast not much choice for what we paid for.

10 Jason L.
Malaysia
April 02, 2016
Enjoyed Every Minute of it
For a resort 30-years old (or more), there were only a few clues it was; wooden finishing still shiny as new. Most importantly, the staff were accommodating and friendly at every post and from check-in to check-out. Fair warning to those not so mobile or with weak knees; the slopes here are steep (although the do provide buggy transfers).

9.2 Navneet C.
India
April 05, 2016
Nice stay
We stayed here for 3 nights. Upon checking got upgrade to ocean view room. So great room with view. Located at quite corner off patong beach. Nice swimming pool. Will surely love to visit again in future.

8.4 Kevin R.
United Kingdom
April 01, 2016
G
The first time I've been to a five star and mini bar including water you had to pay for

6.4 Rebecca D.
United Kingdom
March 23, 2016
Insufficient resources
We had a fantastic stay at Diamond Cliff Resort overall, the room (romantic suite) was stunningly beautiful and spacious, breakfast was good quality and plentiful and the location ideally situated a 15 minute stroll from the main throng. The downside to the hotel is the lacking facilities. There are simply not enough sun beds at the pools, queues formed daily before 10am and the poolside beds were not policed. We were lucky enough to get two beds between our group of four. However there were four beds in front of ours unoccupied all the time we were there 9am to 4pm. Incredibly selfish but it should have been dealt with by removing towels / bags etc when pointed out to staff. There was also no on site shop for essentials. The pool areas needed more attention to cleaning also.

6 Douglas E.
United States of America
March 23, 2016
Curb your enthusiasm
The facilities are dated and manifest much deferred maintenance. The bathroom was from the 80's, had a colony of ants living in it and there was mold in multiple locations in the grout. The service at breakfast was only satisfactory at best, and worse at check in. The location is not the best because the town and the real swimming part of the beach require a walk up and down hill along a very narrow sidewalk with very heavy traffic. This is not a 5 star resort but is comfortable alternative for those who want to be away from Patong.

10 Arvind R.
Malaysia
March 19, 2016
Fantastic
Everything was just so perfect