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Very good 7.8
Based on 639 reviews

Recent customer comments

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Very good



based on 639 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.7
  • Staff Performance 7.6
  • Value for Money 7.9
  • Food/Dining 7.4

9.3 stephanie O.
Malaysia
December 21, 2015
Nice,Pleasant Stay
Clean room, Great facilities and Friendly Stff

10 mordechai Y.
Israel
December 02, 2015
Very good hotel nice garden Easy go to beach
Nice staff nice garden flowers and nice big pool
Goog

7.7 TUCK N.
Malaysia
November 28, 2015
Good
comfortable

9 mohamed B.
United Arab Emirates
November 22, 2015
I love the hotel and it's really a good place to s
Room type, the landscape and location
It was really amazing and it was the best

8.3 Dorothy C.
Australia
November 02, 2015
7 Days of Relaxaton
Staff friendliness; Gardens and pools are beautiful; located close to the beach and shops
The resort was clean and the service helpful and friendly. There was a very wide variety of food available at breakfast and there was always staff available to help with anything you wanted. Our room was very clean. My only suggestion would be to install ceiling fans as we found the air conditioner a little distracting when trying to sleep. The gardens and pools are immaculately maintained and the you can walk to the beach and shops in minutes. We had a wonderful stay.

6.7 Nicole L.
Australia
October 22, 2015
A week away
The Location, The Rooms, The Pool..
The hotel was lovely and we were upgraded on arrival. The room was big and clean and lovely but the staff were very unsatisfactory. There were so many of them but none of which seemed to take ownership of any tasks and they argued with themselves in front of customers.

8.7 Gizem G.
Turkey
September 25, 2015
great place to stay in phuket
location, ambiance, clean rooms

9.7 Graeme T.
New Zealand
September 08, 2015
Pleasant stay
Changed sheets every day-3 pools-pleasant staff
Very good. Only short walk to main shopping centre. Enjoyed the pools.

6.3 John K.
Australia
August 27, 2015
More 3 than 4 star
Pool, grounds, location.
Overall it was good but there is a lot of room for improvement at the resort. Well located, close to Patong Beach yet away from the noise and bustle, the grounds are extensive with beautiful vegetation and there are three large pools with plenty of seating. This hotel has the potential to be 4 star but is, in my opinion, currently a 3 star. The areas for improvement include the provision of a second room tab to allow the airconditioning to maintain a suitable room temperature. We had to insist on this and there was much reluctance on behalf of staff. The breakfast was good however there was no aircon in the food serving area and at times seating was difficult to find. The service level in their dining area was fairly "hit and miss". Our deluxe bungalow (premium) was a good size however combining the wet room with the toilet was an issue and the floor drainage was poor. There are no drawers but plenty of scope for including these and I would suggest they do so. Some of our family were in the smaller Gasalong rooms and these had a better bathroom arrangement but still no drawers. All 7 of us found the mattresses were very hard. There were some lovely staff - mainly grounds staff and buggy drivers, and our daily cleaner offered a very personal service. They are great with children too. There is not a lot of activity on offer within the hotel but perhaps this is because there is so much on offer out on the streets. Management should advertise their swimwear policy on their website so people come with their rashies. We witnessed a very unpleasant confrontation which could have been avoided if those guests had known of the policy. It it may not have been discrimination but it certainly was seen as such by many. My husband wore a rashie but was questioned on several occasions - a Ripcurl rashie that looks like a tee! Overall it was a good hotel but not quite up to the standard we are used to with a 4 star rating.

7.3 Trang T.
United States
August 21, 2015
Good
Pool, breakfast and location
Good