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Very good 8.0
Based on 647 reviews

Recent customer comments

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Very good

based on 647 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 6.9
  • Location 8.4
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 6.8

Meng L.
November 19, 2015
near nice beach
good location

Stephanie W.
United Kingdom
November 18, 2015
Good for the amount you pay
Roof top pool, Clean rooms, close to beach.
I enjoyed my stay at this hotel. The roof top pool is great, you get beach towels everyday and the rooms are cleaned daily. The hotel keeps its lighting low in common areas probably to hide the maintenance required on them. The hotel is ok for the price you pay but I wasn't overwhelmed with my choice. The professional photos really make you think it's going to have the wow doesn't. It's just a decent hotel for a relatively cheap price in Phuket. I think that I enjoyed my time in Chiang Mai and was just hit by how touristy Phuket was. I guess I was disappointed with the area and the food being overpriced. Excepted for the red onion which was amazing. ok hotel probably won't be going back as I didn't enjoy the area.

Suwannee C.
November 15, 2015
Good staff perfamance, good location
Staff perfamance, Location, Clean room
Room was clean and comfortable. Hotel was close to beach. Staff performance is very good and helpful [I arrived hotel at midnight and they welcome me with smile :) ]

Sarah T.
November 14, 2015
Three night stay
Rooftop pool , close to beach , staff are happy to help
Getting there was a little difficult at first as the taxi driver and none of the drivers he asked were able to locate the hotel. We finally saw that it was a group of hotels together in the same location and were able to find it. We were kindly welcomed and given our room key with the complimentary wifi password details and were directed to the lift. The room was quite nice. It had a little mini bar and a bench as well as a little two seated couch and coffee table. Our room had a small balcony which featured two chairs and a small table. The bedroom was equiped with a flat screen on the wall and the window followed the whole wall which was nice for lighting during the day. The bathroom was a little small, two people don't really fit well however it wasn't too bad. The shower door didn't fully close so if you aren't careful with the water from the shower it will get the whole bathroom wet. There are two doors leading into the bathroom, one from the front entrance and one from the bedroom. If you aren't careful you could run into one of the doors as they are glass and open into the bathroom. The stary was quite good, any questions we had the staff were happy to answer and help, we couldn't open the safe and they were happy to show us how to reset it. Our room was serviced every day and the housekeeping staff were friendly. checking out was quick and we were able to keep our bags in the lobby whilst we went out for the day before our taxi arrived. Overall we thought the hotel was good and were happy with the location .

Wing C.
Hong Kong
November 14, 2015
Lovely Hotel
Location, Room Cleanliness, Money
It was a very lovely stay in Grand Sunset, staff were friendly, amazing pool, room is very clean and spacious, everything was just perfect!

Sam F.
United Kingdom
November 14, 2015
Location, cleanliness, quiet
Quiet hotel few 100m to beach. Nice and clean, could do with updating a little especially the room. Sky bar big disapponitment. Shuts at 8 and looks nothing like the pictures.

Punitha M.
November 12, 2015
room was abit too small. very near to the beach

Trevor M.
United States
November 09, 2015
Definitely not a 4-star hotel experience
I was let down by the hotel facilities and cleanliness. We booked a 2-bedroom suite and it ended up being very poorly maintained. The blinds had a red substance (possibly blood) dripped on them and the bathroom was full of mildew. The pool was nice but it is behind two other buildings so the view is a bit obscured. I would have been less let down had this hotel been clearer and accurately described as a 1 or 2-star hotel. By no standards is this even close to a 4-star hotel. If you're looking for a higher-end hotel for your trip to Phuket - this is not the place. However, if you anticipate this hotel being a 1 or 2-star and you get a flash deal you won't likely be let down. There is easy access to the beach (about 300 meters) and the beach is very nice but there are strong currents in the area. My suggestion for Phuket would be to go to Surin Beach. Of all the beaches we visited while in Phuket, Surin was the most beautiful by far. It has more of an island getaway vibe with a lot of little bars and restaurants along the costal walkway (a nice mix of higher end places and local Thai street food).

Christopher C.
United Kingdom
November 07, 2015
Standard of room, location and friendly staff
Room was superb. Did not have breakfast in the price and was 250bhat per person with a limited choice. Not many guests used the restaurant. A number close by but limited for breakfast. 400 bhat for a taxi or tuk tuk into Patong, expensive. Called reception about a couple of very minor matters and staff were there within minutes. The pool area is superb and was never over crowded.

Lynn F.
October 30, 2015
2nd stay
great pool, beach very close, friendly helpful staff
Good value for money. Returned to stay once again. Very satisfied with all. ....however, pool needs a few poolside umbrella's as it gets very hot and would be a great option to lay poolside with some shade.