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Hilton Phuket Arcadia Resort And Spa

333 Patak Road, Muang, Karon, Phuket, Thailand 83100

Excellent 8.2
Based on 1118 reviews

Recent customer comments

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based on 1118 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.7
  • Location 8.1
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.9

Erkan M.
November 03, 2012
Great Hotel but was dissappointed with the room
Huge compound, peaceful, friendly and helfpul staff
Returned to Hilton for the 4th time. We requested for an upgrade which we not given and during that period was not high season so it was quite surprising why we was not given one. We were given a room at the old wing (andaman) and the was quite disappointed with the room as the view was depressing and the air con was noisy. We requested for a change of room however it was still at the same wing only towards the end. View was better though. Room service was slower at this wing compared to the newer wings which we have stayed before. Other than that there is no complains.

Jayanta M.
November 01, 2012
Luxurious hotel and great front desk service
Well equipped rooms. Reasonably large and spacious. Very good service levels
The hotel, like most mid to high end resorts in Phuket, is spacious, luxurious and comfortable for family vacations. The in-room dining menu is fairly limited though.

Terence G.
Hong Kong
October 31, 2012
nice hotel
sea view
very relaxing hotel and honeymoon. Three different nice swimming pool gave us a wonderful stays

Laurance C.
October 28, 2012
Massive complex set in extensive gardens
Business centre and entertainment
This is a large hotel spread over a large area of gardens. You do have to do some walking to get around although they do have a bus to take you from the Greeting area to reception. Our room was good although, starting to look a little tired and the toilet decided to backup on one occasion. You could have a holiday and not leave the complex, but if you want to shop, then you do have to walk. The restaurant food was about 5/10.

Mandeep J.
October 16, 2012
Nice Hotel
Value for Money
i had visited hilton phuket for a business conference and my stay here was very relaxing. i really liked the room, the bed was awesome. the best part was that they had indian food in their room service menu and it tasted pretty good too. other good feature of this hotel is that the beach is very close by, just 5 mins walk. the breakfast buffet is also very good. over all it was a value for money stay for me...

Patricia B.
October 14, 2012
It has it all - views and service!
The size of the hotel allows for peace if you want it or action if you want it.
At first I worried that our experience here might be bland as it's part of a chain of hotels but in fact it was very pleasant indeed. The room was large and well appointed - the bathroom had everything including a bath. The grounds and pools were lovely and facilities amazing. We ate at the on-site Italian restaurant which was fantastic! The only gripes I had were the price of the internet use and the uncomfortable pillows. I really enjoyed our stay here.

Ignes Y.
October 07, 2012
Huge Hotel
really love the surronding of the hotel
Huge hotel, nice room, clean in every aspec : room , lobby , park , and everywhere around the hotel is soo clean.

David M.
United States
October 04, 2012
quite, wonderful views, accommodating staff, great resort!
I had two separate stays at the Hilton Arcadia. One with a sea view and another with a garden view. Both were wonderful. The rooms were exceptionally clean and so was every square inch of the resort. The beds were some of the most comfortable beds I've even slept on.

Tanya T.
September 24, 2012
Great hotel. Will definitley stay again.
Swimming pools, staff, breakfast
Stayed at the Hilton for 7 nights. Rooms were very nice and comfortable. Staff at the hotel were very friendly and helpful. Had a little mix up at check in with my room being used by another guest already but was fixed quickly and found an apology note and bottle of wine in my room the next day. Breakfast was fantastic every morning. Great selection. Made use of the gym facilities also which were good. Don't have a bad thing to say abo9ut the Hilton and will definitley stay there again.

Weina H.
September 22, 2012
Average .......
Nice pools
This hotel is huge, but not sure if that's a good thing because although staff is friendly, but have too many guests to look after. Nowadays most hotel offers free wifi, but this one charge some ridiculous amount, 250baht for 1 hour or 650 baht for a day. This is only good if you want to be disconnected to the outside world. Location wise it's not so good either as there are not many shops around. This hotel also hosts many business function, so not the usual quiet resort I was hoping for. In fact during my stay, there are many late night check in around 4-5am which disturbed my sleep. But the hotel was willing to change room for me. Food quality was ok but disappointing for a 5 star hotel.