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Hilton Phuket Arcadia Resort And Spa, Phuket
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formerly : Phuket Arcadia Hotel And Resort
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Number of rooms: 676
Location: Karon
Address: 333 Patak Road, Karon Beach, Muang, Phuket, 83100 Thailand
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Check Rates & Availability
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Check-out:
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Rooms:
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Children (2-11):
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Customer Reviews
| best chioce |
Guest Rating: 10 |
xu J.
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 China
Family with older children
Date of Stay: 20 Jul 2009 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
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10/10 |
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10/10 |
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10/10 |
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10/10 |
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one of the best hotel i ever been. beautiful beach, big garden nice swim pool.plus we got a really good price for booking three days,if i have to say one weakness, maybe its the location, not as easy as patong beach to get communicate
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| Great Place to relax |
Guest Rating: 8.7 |
linda G.
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 Malaysia
Family with young children
Date of Stay: 17 Jul 2009 |
| Value for Money: |
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8/10 |
| Location: |
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8/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
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10/10 |
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8/10 |
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Nice place with good environment, nice garden and pool. Is a place to stay in and relax !! Not much local dining area or shops near to the hotel, taxi fare is expensive in Phuket This is a exclusive hotel that no outsider can enter, there is a waiting area for outsider to pick up and meeting, is about 1 min away by tram rides. Hence, very good privatecy is there.
The view from the balcony is nice, overlooking the Andaman Sea. We stay in the deluxe room, the deco inside is nice and clean. The food there is great but a bit pricy and limited choice. We prefer something local.
I would recommend to those with family, is a nice place to stay there to relax, with minimum movement(shopping and etc.) Do plan your trip ahead to have local tour package, they will pick you up from the hotel (online booking will be cheaper than the hotel). Be aware of the weather when you want to go to Phi Phi island, is really no fun and scary with the weather is bad. Good luck and have fun !!
Nightlife Tip : The Fantasy in Phuket is a great place to go with kids, i did enjoyed it as well... Amazing !!!
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| Great Stay |
Guest Rating: 9.7 |
wade P.
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 Canada
Family with young children
Date of Stay: 20 Jun 2009 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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10/10 |
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10/10 |
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10/10 |
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Everything was exceptional This was a great hotel stay for our family. We travel with young jids and this was one of the best places we have stayed. The breakfast was probably the best we have had anywhere in Asia and the staff was exceptional. It is across the street from Karon Beach but is set in a very quiet location. The pools and places to play for the kids were so well put together that we were able to enjoy our stay without stress.
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| Overall fairly pretty satisfied |
Guest Rating: 7.7 |
ryo M.
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 Japan
Couple
Date of Stay: 19 Mar 2009 |
| Value for Money: |
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8/10 |
| Location: |
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8/10 |
| Staff Performance: |
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6/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
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8/10 |
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8/10 |
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We initially booked a sea-view standard room but got upgraded to Sea-View Deluxe because we informed them in advance our wedding anniversary. Cafe Cino does a really good pannini's. Staff seems smiling and friendly but the services are a little bit slack. Our travel agency faxed us a document one day which we required for next morning but the hotel failed to deliver it to our room. When i called the operator told us that the doc has been delivered to our room and was told that we should look for it in the room. Next day when we returned from our day trip the faxed doc was on our bed....
We also asked for late check out on the last day but somehow they forgot about it so we could not get in to our room after 2pm and took over 30 mins for someone to come and sort it out...FOr a band named hotel such as Hilton i look for more perfection. The late check out cost us 2300 baht which seems a little bit pricey. Overall we were satisfied with our stay at Hilton and i would recommend my friends to stay their if they are looking to have a quiet time on the beach and maybe one or two night outs in Patong. The services seem fairly decent but some improvements can be made. Especially, when they carry a name like Hilton it's the little things that makes a lot of difference.
Nightlife Tip : Between Karon Beach and Patong the Taxi drivers ask you for 400 baht but you should only pay 300 baht.
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| Best value for money |
Guest Rating: 8 |
mariela P.
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 Sweden
Couple
Date of Stay: 16 Mar 2009 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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8/10 |
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4/10 |
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Gym,tenniscourt, good breakfast,good service, near to the beach Expensive internet n the room, Good hotel, Best value for money, good location and good room comford. The food/dinning expensive
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| Best value for money |
Guest Rating: 8.3 |
mariela P.
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Sweden
Family with older children
Date of Stay: 11 Mar 2009 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
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8/10 |
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8/10 |
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Gym, tennis courts, service. The internet price in the room are too expensive, 650 bath per day. Perfect location, perfect hotel.
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| GARDEN LIFE |
Guest Rating: 6.7 |
huayu L.
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China
Family with young children
Date of Stay: 10 Mar 2009 |
| Value for Money: |
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6/10 |
| Location: |
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8/10 |
| Staff Performance: |
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6/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
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6/10 |
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6/10 |
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Good surroundings and kind people. Not responded to my email enquiry and not prepared the room before we arrived at 4 pm.
There are flies in the restaurant. The location and surroundings of the hotel are super,which gave us a quiet enjoyment of our vocation at Phuket. We appreciate the kindness and politeness of the staff, who I think must undergo quality training of Hilton.
Before I went I wrote an email to make sure whether adapter is available in the room. I got the acknowledgement of the enquiry immediately after the sending, but never got response. It's a pity.
I checked out early at 5am, the staff on duty are very quick finishing it.
Travel tip :
If drive by yourself, Choose Road402 to go to airport, which is the shortest route. Do avoid Patong's congestion.
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| Hilton Very Nice |
Guest Rating: 9 |
mohammad H.
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Malaysia
Family with young children
Date of Stay: 28 Feb 2009 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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8/10 |
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8/10 |
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The Ambiance Was Very Nice.Tram From Parking Area To Main Building For Security Purpose.Safety Tip Top.Feel Safe. It Is Far If You Walk From Parking Area To Hotel.But They Provide Tram. Hilton Is Very Nice Hotel To Stay. We Decided To Stay On Our Last Night Because We Know They Provide Baby Sitting Services.At First We Taught It Is Free But We Are Charged 200 Bath Per Hour.But Don't Compromise About The Safety And Well Being Of Your Kids.They Are Very Professional. As We Can't Make It To Have Breakfast At The Hotel, They Even Provide Breakfast Box For Us.At Least We Are Not Hungry.You Need To Request For That.The Staffs Are Also Friendly.Price Are Quite High.
Travel tip : Beach Is A Minute Walk Away
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| Very nice place for relax and enjoy beach and pool |
Guest Rating: 9.7 |
timur B.
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 Russia
Couple
Date of Stay: 23 Feb 2009 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
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10/10 |
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8/10 |
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Good food, very polite, nice pools, clean and big rooms. The hotel provides great possibilities for family and private vacation. Nice and big rooms, good choice of food and beautiful park and gardens around. All these features provide the atmosphere of tropical eden.
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| Blues Festival 2009... |
Guest Rating: 7.3 |
jimmi L.
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 Denmark
Couple
Date of Stay: 23 Feb 2009 |
| Value for Money: |
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4/10 |
| Location: |
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4/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
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8/10 |
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10/10 |
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The blues festival was on hotel property, excellent breakfast, many pools Too expensive for what you get, no exercise pool, gym requires proper shoes, too far away from town, won't call reasonably priced taxies for you All in all not a bad hotel, just too expensive for what you get and unless you're a family man, I don't see any reason to stay here, as it's too far from everything and since it's in Phuket, everyone tries to rape you pricewise, unless you're Thai AND from Phuket . . .
Sightseeing/Attractions Tip : Go to the beach, turn left and after about 100m, there are a couple of super markets - good place to stock up on drinks, so you can avoid the overpriced room service . . .
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| TOURIST TRAP! |
Guest Rating: 4.7 |
jimmi L.
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Denmark
Couple
Date of Stay: 22 Feb 2009 |
| Value for Money: |
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2/10 |
| Location: |
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2/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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4/10 |
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4/10 |
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Good and very well assorted breakfast. They clean and make up your room 2-3 times a day. Close to the beach. High price for low value. Build as a tourist trap, as everything is expensive (shopping, drinks and food) and there's a far way to go to find alternatives. They won't call normal taxies for you, as there's no commision. A bit worn out. No normal pools (for exercising). You need gym shoes to use exercising facilities. I would definately not recommend this hotel and I can assure you I'm NEVER going back there!
In fact I've seen 5 star hotel promotions at less than 60$, so I expected a LOT more. The rooms were decent, though for the price, grossly under par. The prices of drinks and food are, just as the hotel itself, much higher than normal (some drinks more than 500% price) and since the Area is so big, you end up walking 20 minutes to go somewhere that's NOT Hilton, to buy anything. In fact it's far from just about anything but loads of charter tourists from Europe and so I heard more people speak Swedish and Danish, than Thai!
The place has been constructed for just such tourists and for anyone that lives in Thailand, it's obviously a bad choice, which is evident from the sheer lack of local guests . . .
DON'T go there, simply because there are MUCH better hotels at a FAR lower price . . .
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| nice hotel |
Guest Rating: 8.3 |
dinh T.
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 Vietnam
Couple
Date of Stay: 17 Feb 2009 |
| Value for Money: |
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10/10 |
| Location: |
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8/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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8/10 |
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8/10 |
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nice hotel i like the view and sẻvice there, the staff is hospitable, food is good
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| Hilton Arcadia Phuket a nice place to stay |
Guest Rating: 9 |
barry M.
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 United States
Couple
Date of Stay: 15 Feb 2009 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
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10/10 |
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6/10 |
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Beautiful room, very clean, excellent view of the ocean even though you have to walk across the street to the beach. Staff is very friendly. Walls are very thin. We could hear people above us & beside us walking & closing drawers, etc. Food is good, but pricey. Talk a walk down Beach road & eat anywhere along there instead. I would definately recommend staying at the Hilton Arcadia Phuket. The price wasn't bad for a nice Hilton, but you could stay elsewhere for less. Remember that you get what you pay for though. The room & view was beautiful, the staff is incredibly friendly & was very helpful with anything we needed. Everyone speaks English, so no problems there. I would only eat the breakfast included here though. Food is good, but expensive & you can get good food just down the street.
Sightseeing/Attractions Tip : Check out Phi Phi Islands, whether you dive or just snorkel. But take the speedboat. Definately worth it!
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| Reviw for Hilton Phuket Arcadia Resort and Spa |
Guest Rating: 7.3 |
gwanghwi K.
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 South Korea
Family with young children
Date of Stay: 06 Oct 2008 |
| Value for Money: |
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6/10 |
| Location: |
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8/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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8/10 |
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4/10 |
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1. Flexibility of Check-out time
My flight schedule was around 9:00 PM but Hotel extended check out time around 5:00 PM without any additional charge.
2. Korean Employees
Hotel hired Korean employees. They're very kind, and also it was very helpful in certain cases.
3. Close to Patong
It took around 20 min to Patong, and it was very convenient. 1. Expensive for little stuffs.
I have to pay several hundreds THBs for domestic toll-free call.
2. Transportation near the hotel to Patong is too expensive. I suggests hotel run a shuttle to Paton regularly. Generally, every thing of the Hotel was quite good, except a couple of things that I mentioned above.
I visited same hotel around 10 years ago.
The building was OK by re-modeling, but the room was not as new as the one at that time.
Travel tip : Never go to "Thi-Thi restaurant" in hotel for dinner.
You already there??, Never order "Tiger Prawn"!!
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| Great stay |
Guest Rating: 8.7 |
tongda X.
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China
Couple
Date of Stay: 13 Sep 2008 |
| Value for Money: |
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10/10 |
| Location: |
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8/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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8/10 |
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8/10 |
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Near Patong beach, very beautiful view. We stayed here for two days. The hotel upgraded our room to seaview room freely and let us enjoy the nice view. The balcony faces the sea and we really enjoyed the sunset here. This is the most romantic moment for couple. The room is comparably cheap, and the service is very nice. The restaurants nearby are also very nice. If you have time, you can swim in the hotel pools. There are several pools, and all of them are great. Totally this hotel is worth your money.
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