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Recent customer comments

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All reviews (1117)

Business travelers (32)

Couples (525)

Solo travelers (81)

Families with young children (250)

Families with older children (139)

Groups (90)

Excellent
8.2
based on 1117 reviews
Hotel Condition/Cleanliness
8.5
Facilities
8.5
Location
8.1
Room Comfort/Standard
8.4
Staff Performance
8.3
Value for Money
7.9
Food/Dining
7.9

8.7 Chien M.
Singapore
September 26, 2015
fantastic room
Fantastic seaview, clean and very comfortable
i's a great hotel to stay in. Rooms where clean and staff were friendly. Even the service staff were polite as we called in the room services many time to deliver items.

5 Jawid D.
Australia
September 20, 2015
Not for young families - bad pram access
Facilities were good but expensive
We were disappointed with the suite because it didn't have a separate room like the photos showed. So we were sandwiched between our 4 year old and 2 year old. They really need to start delivering what they show on pictures. Will never stay here again.

7.3 Abishek J.
Thailand
September 14, 2015
Satisfied with some things, let down by others
Great room, Lots of facilities, Good location
For the most part our stay was pleasant, but there were things that made the experience less than memorable. I hate to say this, but the large number of guests from one particular country (won't mention) means that the breakfast spread is quite catered to them, the staff constantly asked if we were staying at the hotel because we don't look like a national of that country (which got annoying), and it feels more like we went to visit that country than Phuket. I understand it is business and the hotel has to survive, but the overwhelming dominance of any of one nationality of guest takes away from the international experience expected at a Hilton property. I also slipped on the stairs leading down to the beach, and whilst there are signs warning of that it is slippery when wet, the response of the one security guard who came to check on me was underwhelming. He said, "Oh well, you're a young man, you'll shake it off"... It's almost been a week and my hip is still bruised. I would still vouch for the quality of the room and resort facilities, which are great.

6 toshihiro N.
Japan
February 07, 2016
Quietly located
Inconvenient location for shopping

6 Alex B.
Netherlands
August 12, 2015
Perfect place to stay if on executive room
Executive service, management service
It would be ok if not overwhelmed by busses of chinese tourists. Checking in requires 25 minutes of waiting. Lobby overcrowded as well as breakfast. No place to relax due to orher habits like screaming, spitting and so on. No holiday feeling at all, moved to executive lounge to get more rest. This helps. Don't take it the wrong way but in rainseason going to phuket is only relaxed if you can handle lots of people and you are able to shut yourself off of being in a zoo.

10 Wing T.
China
July 31, 2015
A perfect resort for families or honeymoon
Pools with different fun, the peaceful and natural ambience, warm services by all staff
Very content. We all including our kid enjoyed the stay very much. The peaceful and natural ambience makes Hilton unique.

5.7 Leung W.
Hong Kong
July 30, 2015
Xxx
Location, staff,

4.7 Radityas W.
Indonesia
July 23, 2015
Great Location but old building
Food, Services and Location

9 Henry K.
United States of America
June 27, 2015
Lovely Stay
The staff and their service are simply awesome. The amenities and facilities are top notch. Spaciousness and open spaces allow for semi-privacy despite having a lot of guests.

8.7 Jagathesh R.
India
June 25, 2015
Nice landscape
Space