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Excellent 8.2
Based on 763 reviews

Recent customer comments

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based on 763 reviews
  • Cleanliness 8.4
  • Facilities 7.6
  • Location 7.9
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for money 8.4
  • Food/Dining 7.8
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Catherine G. from Philippines
Stayed 3 nights in April 2015
Great Stay
I love how friendly and helpful the staff are especially Anne. I love the facilities. I love the Privileged Lounge and Privileged Wing.
The hotel was spot on location. The walk to Karon beach was just nice for an exercise. Kata Beach is a nice 20 minutes stroll from the hotel where you will pass by different stores for souvenirs. We did not even bother to go to Patong. The staff are the best. The facilities are nice, we used the gym, pool table, and the pools. I love the Privilege Club Wing and their special treats from 12noon - 2PM. Their free dinner package was as well good and food were nice with a wide spread for breakfast. Although I have not seen any tom yum or pad thai during the 3 nights dinner we had. We will definitely come back to the same hotel.The massage place right outside the hotel before the small hill to Karon added convenience to our stay.
Reviewed April 28, 2015

John L. from Ireland
Stayed one night in March 2015
Very disappointing
Breakfast, pleasant staff, numerous pools
On reading reviews about horizon hotel I taught it would be the prefect nights stay as we travelled through phuket, on arrival staff where pleasant and helpful. Walked through the grounds which was nice plenty of pools. Then we reached our room that's when it went downhill, very basic room, pillows where like concrete, sheet and duvet cover had stains, the control box socket was pushed into the wall moving the cable cause the power to cut off. Bathroom was fine but one of the towels had a stain. I booked this hotel last minute and it's wasn't cheap hence my anger at the return in quality. It was last minute so I was aware all the decent rooms would have been booked up but still expect better for the charge of the room. Had a terrible nights sleep as I was bitten alive by bed bugs, and the concrete pillow caused serve uncomfort. Woke tired for breakfast which was probably the highlight of the stay. It had a good spread and was enjoyable. Overall left disappointed big complex and I'm sure other rooms are nice based on previous reviews but unfortunaly for me I didn't get a good room so for that reason I would not rate this hotel.
Reviewed April 01, 2015

Martha K. from Australia
Stayed 7 nights in March 2015
Very nice place
staff, location, clean
beautiful resort, luxurious. get a club room for couples - great afternoon tea, nice pool, great pool bar. met some lovely people, staff were friendly and excellent. Pool girl Tak was so friendly. free shuttle bus to patong every few hours, great service. overall great stay.
Reviewed March 19, 2015

Panagiotis A. from Australia
Stayed 8 nights in February 2015
Excellent resort
Breakfast buffet, Close to beach, Great pool
We really enjoyed our stay. The room was fantastic - large and beautifully kept. The breakfast buffet was excellent. We didn't eat at the restaurant for other meals. The proximity to restaurants and shops was great. The hill is not that big a deal, but if you're not feeling like a walk, call the tuk tuk, which is there in no time. Happy to recommend this hotel to others.
Reviewed March 09, 2015

tim B. from United Kingdom
Stayed 3 nights in February 2015
Great find
Privilege club & privilege pool, rooms were beautiful and the food was delicious
Upon check in we were upgraded from a standard pool view room to a privilege club room. With this you get complimentary drinks and snacks between 12-2 meaning we never needed lunch. Also access to a private pool for adults only, very serene and peaceful. We did a cooking class with the hotel which was very fun. Great location, down the hill to the beach and Kata center. The only downside was needing to arrange a taxi for a 7am pick up which they told is they couldn't do as it was t
Reviewed March 01, 2015

Sergey T. from Kazakhstan
Stayed 13 nights in February 2015
Perfect place
Club swimming pool, breakfast, deluxe club room
Pleasure staying
Reviewed February 26, 2015

Jason K. from United States
Stayed 6 nights in October 2014
Nice hotel but a bit out of the way
Cleanliness view and internet
We wanted to try Karon beach to get away from Patong. It is a bit too far for our liking though. If you are a family and want a resort for your kids to romp around, this place is great. For us, as a couple, it wasn't what we wanted. One thing to consider is that there are no elevators which was a bit of a nuisance since we were on the fourth floor. Otherwise, the hotel is as advertised.
Reviewed February 19, 2015

David S. from Germany
Stayed 2 nights in September 2014
Ok for a quick getaway
clean, direct pool acces from room
We came to the Horizon Karon Beach for a long week end to just relax and enjoy the sea and the sun. Karon beach is quite nice, not too packed and with a lovely stretch of sand. The hotel was pretty 'normal' for thai standards, friendly staff, extensive breakfast, nice pool with pool bar. it's not right on the beach, but up a steep slope further up the hill.
Reviewed February 16, 2015

HE L. from China
Stayed one night in February 2015
Location view pool
I had a great time
Reviewed February 07, 2015

lai H. from Hong Kong
Families with young children
Stayed 4 nights in July 2014
Good service
Reviewed February 04, 2015