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Recent customer comments

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Very good



based on 1186 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.7
  • Location 8.6
  • Room Comfort/Standard 7.5
  • Staff Performance 7.5
  • Value for Money 7.4
  • Food/Dining 7.4

5.7 mark S.
Australia
January 05, 2015
Average hotel - no way 4 star.
Location was good, rooms were a good size and area quite.
Whilst they say it has had renovations, I would say these are limited. The gym is small with old equipment, no way has this been renovated along with the pool areas. Rooms are large but very basic. The breakfast is average, some days better than others but need more variety. The cleaning staff speak very poor English and as for the make-up/cleaning of the rooms this was the worst I have stayed in for consistency. Ranging from 9.20 am when they are knocking on your door through to having to ask at 5.10 pm to clean it and the attitude was it’s a bit late even though they were cleaning the room 2 doors down! The Wi-Fi is fine but slow. I will say the New Year’s Eve banquet was fantastic. All in all just an average 3 star hotel.

8 Eleanor F.
Australia
January 05, 2015
Ckean great location friendly staff yoo
Location, pools happy hoyr
Excellent staff very friendly and terrific location next to beach

9 Addenaan S.
South Africa
January 07, 2015
Excellent location
Friendly staff , location , things for kids to do
Had a very pleasant stay at Horizon Patong , the staff are very friendly and go out of there way to assist especially the bell boys , always smiling , greeting and willing to assist, even the taxi vendors outside hotel and very helpfull.

3.7 Ryan P.
United States of America
January 01, 2015
Horizon Patong Beach Resort & Spa
Location
Poor service, hard bed, dated building

7.3 Nicholas V.
United States of America
December 31, 2014
Outdated and a little too much action
Staff, Pools and Breakfast
Overall it was OK. The hotel is outdated. Our room was clean but felt old (#3385). The cabinets, bathroom and beds were just old. Our kids (5, 12 & 18) all got a stomach bug and we are not sure why. We didn't care for the provided bottled water situation, it's re-used glass bottles and just didn't seem clean to us from all the handling. The housekeeping staff particularly one women who cleaned our room worked hard. Our little one made a mess of the sheets and a couple towels and we felt terrible about it. Breakfast was good, we loved the waffles. Wifi was terrible in our room but good in common areas. We didn't care for the location having younger kids and being on the conservative side Patong was just a little too much action for us (no fault of Horizon). It stayed noisy outside until at least 1:00 am. Staff was great and we liked the pools. Tour desk was good and we appreciate them moving our island tour date due to sick kids. Horizon also accommodated our request to have all 5 in one room with an extra bed charge.

9.3 Vivek N.
India
December 29, 2014
None
Pool is very good
Good..

7.7 Wendy W.
Canada
December 27, 2014
treated us like criminals on checkout!
Good location, friendly staff, and good sized room
Good stay but upon check out tried to make us wait until they had checked room. Gave us no notice of this procedure. Told us it's standard with all hotels. They even had our CC on file but that wasn't good enough - said they'd need a signature. We just left - had a cab waiting. Otherwise, it was a good place to stay

7.3 Edgar C.
Philippines
December 27, 2014
Excellent location
Friendly Staff

3.3 Ramakrishna K.
India
December 25, 2014
Value for money. Good location
Bery good location, spacious rooms and Friendly staff
We stayed in delux family room with an infant and kid. Spacious room, with kitchen, oven and cooking pans etc. very good for family stay. WiFi is very poor, disconnects very often which should be improved.

7.7 Roger P.
United Kingdom
December 24, 2014
Chjlled
Food, staff, hot water
good