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Very good 7.6
Based on 1193 reviews

Recent customer comments

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Very good

based on 1193 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.5
  • Location 8.6
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.4
  • Food/Dining 7.4

Lesley C.
United Kingdom
August 16, 2012
Transfer to sister hotel - Horizon Karon Beach Resort & Spa
I would urge you not to select Horizon Patong Beach Resort & Spa, it is old, claustrophobic and basic. We arrived at midnight so couldn't really see how awful it was. We had breakfast, looked around for the pool, then complained and said we were very disappointed. They couldn't have been more helpful and transferred us to their sister hotel at Karon Beach in the Privileged Club area, no one under 18, at no extra charge and it was 100 times nicer.

Derek B.
August 12, 2012
great value for money resort
friendly staff, good breakfast, good sized rooms, nice pools
Reception were very friendly despite arriving early they had a room prepared for me in no time. A very convenient location right on the beach and a short walk from Bangla road where all the action is. Had 7 nights there and loved it.

Vishal S.
August 11, 2012
Nice hotel good location and service
Location, Price and Service
Good relaxing 3d2n trip. Good and helpful staff. Nice but a bit expensive Indian restaurant, do not provide room service for indian food, a bit strange as its publicised as an Indian restaurant. All in all a good relaxing experience.

Cathryn B.
August 04, 2012
Good location & great staff
Very good location in central Patong. Accessible walking to shopping, clubs, etc. Great staff especially at breakfast. Breakfast good, all the usual choices. Room large but plumbing glugging & smelly. Problem with shower drain was looked at immediately & fixed to some extent by obliging cleaner. Make sure you get a room above ground level or to the rear of the property or you may not have an outdoor sitting area - some of the rooms open on the main walkway through. Free Wi-Fi in lobby a bonus. Renovation works very noisy through the day

elaheh S.
United States
August 03, 2012
Terrible hotel, DONT GO!!!!!!!!
I have been travelling across asia for my expat here in Philippines for the last 2 years, and have visited over 30 hotels. This hotel was by far the worst. Issues in order of priority:  Bathroom stinks very badly. No air vent at all. We changed rooms thrice and they had very smelly and very dirty bathrooms. Mildew everywhere in sink, and tub and shower.  Staff very rude. Manager said “if you have kids with asthma and you’re worried about bathroom, then you should not have came here in the first place”, and engineer gave us a dirtly look when we asked him to look at the AC that was not working  Very expensive for what you get. when better places exist.  Beds are rock solid and very uncomfortable.  Furniture very old  Breakfast was leftovers every morning and my family got sick from the food. Frankly speaking, not one good thing about this place. Don’t go at all.

Mahendra C.
July 30, 2012
great location but expensive food
value for money
I really had good time due to the hotel location and surroundings.

Bradley C.
July 28, 2012
Nice hotel and very clean
Right near the beach and close to all the night life
Nice hotel, very friendly and helpful staff. Clean rooms and great breakfast

Adrian G.
July 26, 2012
Not the best hotel in Patong
The pool
this was my least favourite hotel in asia, the front line staff were less than friendly and the room was ordinary. the aircon was on full bore no matter what setting you had and therefore it was freezing at night. the room was spacious but looked like it hadn't been maintained for some time. the other big disadvantage was that we were up stairs and there were no lifts.

Florent C.
July 25, 2012
best place in the city
location and style make this hotel a good choice in phuket
I have stayed just for a weekend in patpong area. The hotel is about 40 minutes away from airport by taxi. The hotel is also about 2 min walk from the main beach. it's a nice place, close to the night life of patpong and close to the beach. Hotel staff is very friendly and will help you whenever they can.

sayah K.
July 20, 2012
Great location and service with a smile
near beach and shopping
I am satisfy with Horizon hotel coz our rooms is ready to check-in without delay upon arrival and so clean....we got the conection rooms upon request. Thanks to the staff. Our rooms is at ground floor which is convenient for the children and also near swimming pool and we enjoy it very much.There are so many restaurants near the hotel just walking distance and the food dining is superb. I have a good time with my family and we will come back again at Horizon Hotel and Spa.