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Excellent 8.3
Based on 1093 reviews

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Excellent



based on 1093 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.7
  • Location 9.3
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.8
  • Food/Dining 8.1

LEE W. from Australia
Couples
Stayed 3 nights in April 2016
Amazing location
Great place to escape the busy streets of Patong. Only beach resort another big plus.
Reviewed April 22, 2016

Francois B. from Switzerland
Couples
Stayed 7 nights in April 2016
Nice place
Very quiet despite been on the main beach. Great staff
Reviewed April 17, 2016

Yiu W. from Hong Kong
Couples
Stayed 4 nights in March 2016
Nice environment
Super helpful staff.
Reviewed April 08, 2016

Yiu W. from Hong Kong
Couples
Stayed 4 nights in March 2016
Nice environment
Super helpful staff
Reviewed April 08, 2016

shani N. from Israel
Couples
Stayed 2 nights in March 2013
Nice grounds
On the waterfront , easy access to the beach and nice pool. Rooms are ok
Reviewed March 05, 2016

Trevor M. from Australia
Couples
Stayed one night in February 2016
Great Location
Location, beach, food
Good location, short staff and room quality could be better. I would return
Reviewed February 28, 2016

Trevor M. from Australia
Couples
Stayed 3 nights in February 2016
Perfect Location right on the beach
Location, food, beach
I thought the Impiana was set in a perfect location with the pool overlooking the beach, it was also only a few minutes walk from the main part of town. I was disappointed with the quality of the rooms and the bed we had was not comfortable at all. I dropped a can of coke under my bed on the first night and found it still there on the 4th so cleaning wasn't great either. The seemed always to be short staffed and on two occasions we tried to eat in the Italian restaurant but they only had one staff member in the dining area that was unable to keep up. Would I return yes definitely because of the location.
Reviewed February 28, 2016

Kok L. from Malaysia
Couples
Stayed 3 nights in February 2016
Fantastic Loc
Near to many happening places.
Reviewed February 11, 2016

Simon B. from Australia
Solo travelers
Stayed 2 nights in January 2016
Worst experience ever
DO NOT STAY HERE. Booked a junior suite through Agoda, when i arrived the attendant at the hotel took me to another hotel 3 doors down, up 3 flights of stairs, down a hallway lined with mattresses up against the walls, opened the door and the stench of the room was unbearable. Was certainly not a junior suite as there was no air con, no fan and certainly no jacuzzi. Upon questioning the attendant he suddenly couldn't speak/ understand english. I very expensive mistake for myself as i certainly was not going to stay and had to find, and pay for alternative accommodation. Once again, DO NOT STAY HERE - if you read this and continue to book, you will only have yourself to blame.
Reviewed February 03, 2016

Duncan F. from United Kingdom
Solo travelers
Stayed 3 nights in January 2016
Over rated
Design
I arrived there and my room was not ready at 14:00pm,eventually was assigned at 16:00pm , if you stay in this hotel make sure you are assigned a room on th beach side of the hotel,I was assigned room 106 which was adjacent to the main road outside which by location meant you heard all of the traffic no reason to sit outside just to list to the noise of traffic going by,breakfast well better you should go out side of the hotel for breakfast,I ask for tomatoe omelette,was given omelette with cheese and onion and tomatoe , in general breakfast items not fully cooked ,lastly staff at the hotel need to be cross trained in the art of being polite to end my comments go and stay at the amari hotel better value and all round service to guests is much better,I will never stay at this hotel again
Reviewed January 28, 2016