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JW Marriott Phuket Resort & Spa, Phuket
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Number of rooms: 259
Location: Mai Khao
Address: 231 Moo 3, Mai Khao, Phuket, Thailand
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Customer Reviews
| phenomenal hotel experience |
Guest Rating: 10 |
karen K.
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United States
Couple
Date of Stay: 11 May 2009 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
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10/10 |
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i have lived in thailand for nearly 20 years, and this was one of the most beautiful and well-equipped hotels i've stayed in. the range of activities - including yoga, meditation, sunset bike tours to the tsunami memorial, plus the wide range of fabulous restaurants, several pools, beautiful landscaping, and exquisite beach plus gorgeous rooms and lots of privacy add up to an unforgettable vacation. i thought everything was excellent and have no complaints. i have lived in thailand for nearly 20 years, and this was one of the most beautiful and well-equipped hotels i've stayed in. the range of activities - including yoga, meditation, sunset bike tours to the tsunami memorial, plus the wide range of fabulous restaurants, several pools, beautiful landscaping, and exquisite beach plus gorgeous rooms and lots of privacy add up to an unforgettable vacation.
Hotel Feature Tip : all of the daily activities, provided free or at a small cost, made it feel like camp. the activities changed each day
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| Great All-round Stay |
Guest Rating: 9.7 |
martin G.
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United Kingdom
Couple
Date of Stay: 19 Dec 2008 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
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10/10 |
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Quiet, practically on its own on a big long beach. Superb food. Great facilities and lovely room. Expensive. Remote from rest of Phuket. Public meter taxis will not come to hotel because of local taxi firm's monopoly, therefore taxi rides out of and back to hotel can be pricey if you want to explore surrounds. This is a great resort. Great restaurants, location, rooms and facilities. They have thought of just about everything, from cool towels and fruits at the poolside and when you use the fitness centre to the well designed rooms and architecture. This was our second visit. The only frustration this time was the public meter taxis will not come to hotel because of local taxi firm's monopoly, therefore taxi rides out of and back to hotel can be pricey if you want to explore surrounds.
Sightseeing/Attractions Tip : Don't bother to visit Patong!
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magrieluadzheri M.
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Russia
Family with young children
Date of Stay: 01 Nov 2008 |
| Value for Money: |
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10/10 |
| Location: |
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6/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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EVERY THING WAS BETTER THAN WHAT WE HAVE EVER SEEN.
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| Beach Jungle Paradise |
Guest Rating: 10 |
geri A.
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United States of America
Solo Traveler
Date of Stay: 13 Oct 2008 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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The immediate surroundings --the foliage, fauna and extraordinary landscapes, waterfalls and ponds left me breathless. An then there's the beach! I personally found the restaurants a bit on the expensive side. And the spa a little out of my reach at $200 for a 90 minute treatment From the initial greeting with the orchid/palm necklace and refreshing mint drink served upon moment upon arrival, I knew I was in for a pampering. The service was sublime during my stay. And an upgraded room to boot! The rooms were exemplary and the accoutrement --fresh fruits, bath salts and 'spirit room' were unexpected and so appreciated! The three pools are seemed to have their own personality --the colors of the water and the profile of people who selected to relax at each of them. \n\nI so enjoyed the variety of restaurants and the option to visit The Siam Deli open 24/7. This place is fabulous. I can tell you I most certainly with be back and have been so impressed that I have been recommending JW Marriott, Phukett to everyone. \n\nThanks for a mosts memorable, luxurious experience!\n\nSincerely, Geri Arnais
Travel tip : The food specials every night at any one of your restaurants and the fabulous weight machines in the gym and complimentary juice shots!
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| JW Marriott Phuket |
Guest Rating: 8 |
ameet W.
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India
Couple
Date of Stay: 05 Oct 2008 |
| Value for Money: |
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8/10 |
| Location: |
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6/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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8/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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A small world in a world. This hotel is a magnificent property and is meant for people who want complete relaxation. The staff is courteous, rooms are neat & clean. Their spa is to die for, its the best amongst the Asian hotels that I’ve been to. Food quality is good. A perfect place for a family - kids have a lot of entertainment - jumbo, the hotel elephant will keep kids busy for half a day at least, party people will find this hotel average as the main happening area is Patong which is a 45 mins drive (not a complicated one). Allergic to insects....beware, tons of them around you
Breakfast area is too small, the hotel needs to add in more space.
Suites are overpriced. Room for improvement on food quality for a 5 star standard.
Overall experience with JW Marriott was good except for the last day of departure where my wife lost her pendant which she kept in the room while we went for breakfast. We scanned every corner of the room, cud not find it till we checked out. When brought to the notice of the manager, they said they'll check the staff and get back to us. Within hours, they found the pendant under the table; the place where we saw at least 5 times and cud not find it. We are sure that it was the staff responsible for this. They are now ready to courier it to us at our expense. So, guys beware!!!
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| Very attractive hotel in phuket. |
Guest Rating: 9 |
tongda X.
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China
Couple
Date of Stay: 15 Sep 2008 |
| Value for Money: |
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8/10 |
| Location: |
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8/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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It is amazingly beautiful, the sea view and beach, the garden, and the pools are all really nice. The style in the room is really special. The room is the spacious and very new and clean. Also it is near the airport (10mins driving) It is far from phuket town. I stayed in 5 hotels (all are five stars) on phuket island, this hotel is most beautiful. The staff is really nice and upgraded my room free of charge. The room is romantic for couples. The candles, the bath, and the balcony is designed for a couple. I really enjoyed the night here.
Nightlife Tip : Candles are provided both in room and bath.
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shuji T.
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Japan
Couple
Date of Stay: 13 Sep 2008 |
| Value for Money: |
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8/10 |
| Location: |
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6/10 |
| Staff Performance: |
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8/10 |
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| Hotel Condition/Cleanliness: |
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6/10 |
| Room Comfort/Standard: |
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8/10 |
| Food/Dining: |
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6/10 |
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Luxurious facilities. Services are kept. Very cozy hotel, service employees as well, I could comfortably spend. Wile away a good hotel that I think is the downtown area is far from out of town, so I think the time is inconvenient. The hotel is too expensive.
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| JW Marriott Hotel & Resort, Phuket |
Guest Rating: 9 |
heng K.
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Malaysia
Couple
Date of Stay: 31 Aug 2008 |
| Value for Money: |
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8/10 |
| Location: |
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6/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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The environment just like a resort, the staff - extremely helpful, the food, almost everything. The gym, the spa. Transport, not very user friendly, maybe should provide FOC or a cheaper rate for the shuttle bus to town. The minute I stepped into the hotel, it was so welcoming that I dread having to leave very soon. The food was really yummy, the scenery so calming. Every corner you turn, the ever smiling and helpful staff makes you feel so pampered. What a relaxing holiday.
I vow I will be back
Travel tip : Should participate in the yoga classes. Really streched you out. Go to town and get some dried porks at Robinson, really yummy.
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| Great Hotel |
Guest Rating: 8.7 |
ronnie S.
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Australia
Couple
Date of Stay: 27 Aug 2008 |
| Value for Money: |
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8/10 |
| Location: |
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6/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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Great rooms and restaurants Far away from any shops or facilities JW Marriot phukhet is a great hotel.!!!I have visited many top rated hotels in Phukhet and found this hotel to be amongst the best.The resort has beautifull gardens,and a great selection of restaurants.The only issue of concern was that the Seafood restaurant charged European prices.Overall a great place for a relaxing holiday.
Hotel Feature Tip : If you stay at this hotel it is really important to ask for a garden access room,as the feeling is great walking out the door directly into the gardens
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| Great stay |
Guest Rating: 9 |
christoffer K.
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Sweden
Couple
Date of Stay: 25 Aug 2008 |
| Value for Money: |
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6/10 |
| Location: |
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8/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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staff, grounds, pools, restaurants, elephants almost always fully booked We had a fantastic stay at the JW marriott resort. It was our final hotel stay after a two week roundtrip in thailand. The hotel itself is massive and has two elephants that you can play with every day! With a wonderful beach and lots of great pools and activities throughout the day we just loved it to bits. only downside is that it is almost always fully booked but if you get a room, do take it. It is only 15 min from the airport.
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| Weekend away from Bangkok |
Guest Rating: 9.7 |
martin G.
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United Kingdom
Couple
Date of Stay: 24 Aug 2008 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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Three pools, more-or-less on its own on a big beach, peaceful, great food. Close to the airport therefore good for a weekend away from Bangkok. The resprt is big: three swimming pools; italian, steak, Japanese and Chinese restaurants; great (if exepnsive) spa. There is also quite a bit to do there, if lying by the pool, walking on the beach, eating and sleeping is not all you want. Bikes are for hire, yoga and pilates classes on offer, as well as tennis courts and activities for children. Our room had a DVD player and the health club has books and DVDs you can borrow. The breakfast is great. So much to choose from. We bought some bread from the bakery to take away on out last day - delicious.
Travel tip : Don't leave the hotel: it's got all you need!
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| Heaven on Earth!! |
Guest Rating: 9 |
leah E.
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Australia
Couple
Date of Stay: 21 Aug 2008 |
| Value for Money: |
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8/10 |
| Location: |
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8/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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Everything was amazing! The most sensational pools, gardens, rooms, activities, staff. I could not have imagined a better resort! The food and beverages were a little more expensive than we had anticipated. The JW Marriott resort and spa in Phuket was the most amazing resort we have ever stayed at. The gardens and pools were sensational and the rooms were extremely well appointed. The staff left us wanting for nothing. They were always there with a towel or a drink before you even asked for one. They anticipated our every need. The resident elephants were certainly a highlight of our stay, as was the fabulous breakfast put on every morning at Cucina restaurant. The hotel is extremely large, but we always felt like we were the only guests there. The only down side for us was that the food/dining was a little more expensive than we had anticipated and the hotel was very isolated (an hour from Patong - which for me was a good thing)- so dining off premises was made very difficult. However, we will definitely return to this hotel as expensive or not - it was worth every penny. I will be counting down the days until then!
Hotel Feature Tip : Make sure you organise breakfast to be included in your accomodation. You can fill up on the usually expensive buffet then, and you wont need to buy any lunch.
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| Stay at JW Marriott Resort and Spa, Phuket |
Guest Rating: 8.7 |
sandeep B.
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India
Family with young children
Date of Stay: 14 Jun 2008 |
| Value for Money: |
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8/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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4/10 |
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Sightseeing/Attractions Tip : Booking tours thro' this Hotel Conceriege - Speedboat trips, Fantasea, Town tour were extremely convenient and comfortable.
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| Excellent Resort! |
Guest Rating: 9.7 |
holly C.
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Canada
Other
Date of Stay: 25 May 2008 |
| Value for Money: |
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10/10 |
| Location: |
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8/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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10/10 |
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Overall, an excellent resort! Will definitely return.
Sightseeing/Attractions Tip : Walk over to Sala Phuket resort next door for lunch! About a 15 minute walk along the beach.
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| Marvelous Stay |
Guest Rating: 9.7 |
mauricio V.
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United States of America
Family with young children
Date of Stay: 23 May 2008 |
| Value for Money: |
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10/10 |
| Location: |
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10/10 |
| Staff Performance: |
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10/10 |
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| Hotel Condition/Cleanliness: |
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10/10 |
| Room Comfort/Standard: |
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10/10 |
| Food/Dining: |
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8/10 |
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We most enjoyed the beautiful grounds, well maintained and the three totally different pools, especially the large children's pool that our infant son loved. We took a half day trip to Kho Island that was facilitated by the resort but not part of it, which was disappointing. The tour company was excellent, providing very nice van and speed boat, and safe and capable crew and a friendly and helpful young woman guide. The down side was that the beautiful island is overcrowded withmultintional tourists who more than a few litter the beach and clear waters with trash! Very sad to see this. You may also want to bring your own lunch since the one provided is so/so, consisting of small sandwiches, soggy Po pia (spring rolls), and bananas. Plenty of bottled water and sodas were provided.
Restaurant Tip : We had a wonderful lunch at a Thai-French restaurant in Phuket Town called Dibuk in the road of the same name.
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