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Very good 7.9
Based on 374 reviews

Recent customer comments

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Very good



based on 374 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 6.9
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 6.8

Erkka S.
Finland
March 16, 2015
Low quality staff
It was disappointing to notice that the service staff did not really speak English. In general the management had invested very little on the staff as they appeared to operate without any skills, even the basic training had been skipped. I do not recommend selecting this hotel unless you speak Thai and you love solitude or overpriced golf. In the Laguna area there are no normal taxis and they charge you 800 THB for a ride to Patong. If you want a massage they charge you 1600 THB for an hour...

Dan S.
China
March 09, 2015
Big rooms, peaceful environment
Quietness. Big rooms. Kitchen.
Spacious rooms, friendly staff, not too crowded like other hotels in Laguna. Our 3-year-old daughter loves to spend many hours everyday in the swimming pool and the sand box area. Downside is from time to time the toilets in the rooms smell.

Wu D.
China
March 06, 2015
It is ok
near golf, big, clean
it is ok

Nicholas B.
United Kingdom
February 19, 2015
Friendly and comfortable
Convenient, good rooms and efficient!
Very enjoyable!

Umberto A.
Italy
February 17, 2015
Mixed feelings
Large room, great location and quiet surroundings
I left with mixed feelings. On the one hand the rooms very huge and the hotel location was great within the Laguna Complex. Shuttle busses are available all day to bring guests around the Laguna free of charge. On the other hand, the food was a letdown and the overall experience was not quite 5* , especially when compared to other 5* offerings in Thailand and Asia.

Loh C.
Singapore
February 13, 2015
Great for family
Great for family
Great for family with young children. Child can play in the kids club, the small playground, the swimming pool. Family can dine in various fine restaurant within the Laguna Resort. Transport (Van and boat) within the Laguna Resort is free, and some outside restaurants also cater free transportation, an example is BlackCat Restaurant. Generally i find the people here in Thailand never fails to deliver, they really put their best to make our stay here memorable.

Chi N.
Hong Kong
February 10, 2015
Good price performance hotel
Comfortable rooms. Useful kitchen. Silent and leisure location.

Phillip T.
United States
January 20, 2015
Partier in Family Resort
Food, Cleanliness, Staff
As someone who likes to party late, this was the worst choice to stay. However, I did gain much needed rest in this quiet Lagoon area. The ride to Pathong Beach is long and pricey so I had only done it once in the 8 days I spent there. The town shuts down early and there is no night market to catch street food vendors. The one thing that keeps this place from being a 5 star hotel is the fact that the shower water would completely shut off while in the middle of using it. This was a daily occurrence and I learned to adjust to it after a few days.

Sok W.
Macau
January 11, 2015
Spacious room
Nice environment, big room, quiet surrounding

Sok W.
Macau
January 11, 2015
Good environment
Spacious room, quiet environment, nice surrounding