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Recent customer reviews
Families with older children
August 20, 2012
Lovely hotel with appauling service
Seperate pools for Adults and young children
Check in was impersonal and certainly not the typical Thai style that one wold and shoudl expect.
Room was clean, well maintained and well equipt
Service from restaurants is below average at best. breakfast is nothing short of a bismal disaster. rare to have a host welcome you. Ever more rare if you have anyone offer you tea or coffee. One ends up getting it yourself, if there is any left at the waiter side station.
Egg station is appauling. Chefs provide no welcome, pleasantries, personality, hospitality or basic elements of customer service. More of a "what do you want" and leave it there. You also have to wait in line for at least 10 - 20 minutes to receive your food as once chef cooking omlettes etc for the whole resort is a joke. With no scrambled eggs in teh bayne marie, I asked the egg chef who said it is in the bayne marie and was not happy when i advised that there had been none in the bayne marie for 30 minutes. He reluctantly made me fresh eggs.
Several managers were walking around and more concerned about getting their breakfast then helping the local staff. i also found it strange that there is no service during breakfast shift, yet to clean up, each morning around 10am 6 0 8 other staff magically appreared to help clean up. Would have been nice if they came earlier & actually helped the restaurant staff who were trying under difficult circumstances.
Food quality is average at best, except the lasagna which was quite delicious. Pizzas are pretty good as well and resonably prices.
Cocktails are a big focus at teh resort, reasonably priced but quality is average at best with what seems local spirits and not the real deal.
Housekeeping is probably the high light of the staff. friendly, attentive, hard working and helpful. most other staff seem very tired, unmotivated, disinterested and lack the typical Thai hospitality that i have experienced for over 16 years in thailand. Very dissapointed as it is such a lovely resor
Hogs Breath cafe has just opened up opposite Robinsons Department Store, up on the 3rd floor. Although service is beginning, it is very friendly and food is amazing if you need a western change. Prices very reasonable and staff are very accommodating. Rib eye is AMAZING!!! Aussie owner is lovely.
August 19, 2012
awesome hotel and great breakfast
pools, swim up ba,r breakfas,t restaurants were all fantastic
felt very comfortable and welcomed at this hotel and all the pools and breakfast was amazing. staff spoke good english compared to other places which is a plus, only bad thing i could say is you have to pay for wifi... would definatley stay here again
August 17, 2012
Honest Opinion Pros and Cons (8.5/10)
Secluded, large area, Beautiful views and swimming pools
I observed the following
rooms and size of the rooms
service is good, but speaking English with the Thai people doesn't always work, but for simple things its fine.
Things to do are a bit limited at the resort, no tennis, squash, ping pong, archery, kayaking, water polo(which could easily be done with the number of swimming pools they have).
Expect to be a bit screwed when it comes to money matters with any Thai establishment... remember this is a 3rd world country where money=survival
Pool bar is great, so are the facilities for young children Ages 2-6
Taxi to/from Patong 300-500 baht depending on the time of day/night
Food is quite good (but that's personal for most people)
Beautiful areas to walk to and from if you like nature
Of course you have to be active and get into town and book fun activities
Hanuman Ziplining was my best experience, quite thrilling too!
Take the cheaper open boats for sightseeing the islands. Most people don't get a good view on the speed boats and I was lucky enough to get a guy sitting near me vomiting during most of the trip. Avoid the trips to many islands as well, since you're on the boat most of the time.
Families with young children
August 15, 2012
Lovely hotel & great service !
Good management & well trained staffs
We stayed for just 1 night. The moment we checked-in to this hotel, everything felt so good ! The services and especially the staffs were well trained & every single person greeted us. There was also a Japanese staff as well as few Filipinos staffs. The breakfast was great, the rooms were a little small but okay for us & comfortable. They have 3 big swimming pools with pool bars & music so adults could enjoy and the kids enjoyed the other side of the pool with slides. The hotel is located on the cliff, away from the busy patong beach but they have free shuttle bus so not much a problem.
August 13, 2012
Very nice big quiet hotel outside patong
Amazing swimming pools and it's own beach
We stayed for 3 nights in a sea view room and we all really liked this resort.
The kids loved the swimming pools and you can swim between two of them.
The food was nice, breakfast was good and the cocktails great.
My only moan is a bit quiet in the evenings but the resort was quite empty at the time so not
Really there fault.
Overall a really nice family resort.
August 11, 2012
Teriffic location, lovely views
We stayed for 2 and a half days, the air conditioner broke down 3 times with one of theses break downs being fixed by 2 a.m. I need to say no more. Very disappointed.
August 10, 2012
Merlin Beach Resort is great. Although is situated slightly far compared to the rest of the hotel/resorts in Patong but you are able to get out from the busy town of Patong and relax at the resort.
Hotel Feature Tip:
There is a little restaurant up the hill next to the beach called Little Tiger where food is cheaper than hotel's and taste really good too :) Addition to that, there are also massage and laundry service available next to the beach.
Walk across the road from the hotel and you can catch a cheaper tuk tuk to Patong :)
There is also free shuttle bus to Patong few times a day too.
August 02, 2012
Lovely hotel in great location
Lovely rooms, beautiful swimming pools, lovely food, helpful staff
We had a lovely time at Merlin Beach Resort. It is.a great place to relax by the pool sipping cocktails and it is only 10 minutes from Patong Beach, Bengla Road and the shopping precinct. The rooms are a great size and staff are very helpful and polite. We will definitely be staying there again.
Fantasea is a must see - amazing place! Day trip to Phi Phi Island and surrounding Islands is also a must do as is Elephant Trekking and visiting the big Buddha.
July 22, 2012
clean, open, good location
generally good resort style hotel with friendly staff. I thought the food was only average except for the Italian restaurant which was very good. Holiday experience could have been enhanced if the hotel had a sports bar showing live international sport (AFL, golf)and more access to international newspapers.
Families with older children
July 20, 2012
Beautifully manicured gardens, clean rooms, friendly service
Merlin Beach Resort was fantastic. Top class hotel in lovely surroundings. Staff were friendly and hotel was very clean and looked after. We read many reviews before staying here and were not disappointed. Few minutes out of town but plenty of taxis to transport you and there is a courtesy shuttle that runs fairly regularly. Would definitely stay here again.
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Customer Reviews - Merlin Beach Resort, Phuket