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Very good 7.7
Based on 287 reviews

Recent customer comments

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Very good

based on 287 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.4
  • Location 7.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for Money 7.4
  • Food/Dining 7.2

David G.
August 08, 2012
Fantastic Hotel with fabulous views
The pools, the views and the breakfast
The Novotel was an amazing hotel. It was within walking distance of all the action of patong, but far enough away to not be too hectic. The pools were fantastic and the staff were ever attentive always with a smile. Definitely will be returning to this hotel.

Wane W.
United States
July 22, 2012
Nice location, nice view
Location, service good, staff friendly helpful
It's a good place. Quiet. Good for families. While food was ok, not the best. Restaurants in close proximity expensive and marginal quality. Best to take free shuttle to mall and eat there.

Dal A.
New Zealand
July 14, 2012
return customers love the views and the pools
views and the pools
was put in a poor room smelt bad complained to management and said we were repeat customer, she was wonderful moved us to a better room near the pool and invited us to drinks with the GM who we met and was wonderful. because of this outcome we would return to this hotel.

Sulaiman A.
July 02, 2012
Very good location and nice view
hotel location and shuttle services
the hotel is very clean and ideal olace in the patong is provided shuttle bus to the rooms in the resort also to the mall. Clean and has alot of services like nersury.

Kwan C.
Hong Kong
June 28, 2012
Nice Service
Nice Service
Nice Environment, Nice service, Nice staff I stayed at Novotel Resort for four days three night, it's my first time to go to Phuket and first time for staying at Novotel as there are several Novotel around the world. The service is absolutely good and all the staff are kind to help. Actually, there is only one thing can be improved is that there should be more shuttle bus to different places.

Krishnamurthy I.
June 20, 2012
Poorly located hotel and difficult access to beach
3 good swimming pools, friendly staff
Not a very pleasant experience and we checked out after 1 day's stay the hotel forfeited second day's room charges. Security is poor. One customer was beaten up by Tuktuk driver. this prompted us to check out the next day.

ramani A.
June 13, 2012
perfect location
location on the hill
this beautiful property on the hill offers amazing views. though we had booked a garden view room we could still see the beach from our room. the front office staff is excellent. they arranged a full day trip to phi phi island with snorkelling. They operate a shuttle into town and back every hour free of cost. Very convenient. Room service was excellent. the only downside was the speciality seafood restaurant. the hostesses don't understand english. served only pepsi when the order was rum and pepsi. the food is overpriced and mediocre.

koo W.
June 11, 2012
Lovely hotel and service with a smile
good location
hope can choose breakfast as well in your booking next time,the location of the hotel also quite good and staff there are very friendly sight seeing and scenery also quite good

chang W.
June 10, 2012
relaxing hotel , excellent service
great view and friendly staffs
the best hotel i have stayed all this while when travelling

Fabio F.
June 04, 2012
Great location, like having your own bungalow
view, great balcony to chill or smoke, bed very comfortable
the novotel phuket is probably one of the best in terms of location-comfort-price. if you are looking for an hotel with access to the beach this one will not be the right one as you'll have to walk approx. 10 min to get to the sea. the hotel is not very knew but the layout is nice surrounded with tropical plants up the hill with the nice sensation to sleep in your own private bungalow.