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Recent customer comments

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Very good

based on 286 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.3
  • Location 7.8
  • Room Comfort/Standard 7.9
  • Staff Performance 7.8
  • Value for Money 7.4
  • Food/Dining 7.2

10 Leanne E.
March 28, 2015
great stay , greater location !
pools, location and staff are what made it an awesone stay for us
We really enjoyed our stay and have recommended to others who are planning a trip to phuket

10 Leanne E.
November 16, 2014
great stay
Location, service and pool areas
we stayed here for a week with a group of friends and it was fantastic, our check in was smooth even though we had changed the details only days before and nothing was too much for the team at Novotel. The rooms were always clean and cleaned in a quick fashion, they were always done early in the morning also, so if you felt the need to come back to the room for an afternoon rest you could in a clean tidy room. One of the great little perks was the free shuttle bus that ran you from the lobby to the front gates at your convience this was great when your legs were worn out from shopping as it is a big walk up the hill or the stairs to your room. We will definatly come back and stay at the Novotel and will definatly recommend it to others. Thank you for making our holiday so pleasurable.

November 03, 2014
Walking distance to Patong beach
Excellent and love the enviroment

10 Jahir R.
November 25, 2014
A resort with great view& facilities within budget
Outstanding design, Ocean View+3 Tier swiming pool & Value for mone
Novotel Phuket is located in the intersection of Patong & Kalim beach. So you can see these two beautiful beach right from your room. The design of the hotel is really exceptional, specially its 3-tier swimming pool is outstanding. I stayed 2 nights with my wife & 5 years old son in room no. 234 which has great ocean view. Will definitely stay here again in my next phuket trip.

7.3 Rita B.
October 20, 2014
Location, nice room, good view.
Nice hotel, but marked lack of professionalism.

8 Thitiwan P.
May 28, 2015
Good service, clean
clean good service

August 26, 2014
Novotel Phuket
View,Room was clean,Staff were great
We are a couple with a baby and got treated very well by the staff.We had a room with a great view over the bay.The room was clean and relaxing with a big balcony. The Hotel has great facilities Gym,Pools,tennis etc.The only thing I would say was at the front of the hotel it was hard to cross the road.Maybe the hotel should install a walk over bridge.So you can get to the beach safely.Also I was a bit disappointed in how dirty Patong beach was.I don,t know why they can't have permanent staff cleaning their. best Tourist resource.I would still stay at the Novotel.

5.7 Fleur B.
June 28, 2014
Hotel was okay but much better options in Phuket
Nice rooms, good swimming pools, nice gardens
Hotel is a bit dated, full if lots if package tourists and Aussie bogans (I an an Aussie myself). It's also a bit out of the main drag. I think if you shop around you could do much better.

4 Winston O.
June 26, 2014
hotel pickup didn't show up. had to take own taxi
friendly staff....
old and dated place. location is ok. food is ok. hotel transport didn't appear. had to take my own taxi. no toothbrush and toothpaste. not 4.5 star hotel. feels more like 3 star at best.

8 Salman Y.
United States of America
June 13, 2014
Outstanding service
Friendly, Confortable, Nice Location