Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good

based on 402 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.6
  • Location 6.7
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 6.9
Sort by

ronen C. from Israel
Families with young children
Stayed 4 nights in April 2016
Disappointing expirience
Overall very disappointing, the breakfast is very poor, the swimming pool is limited and not convenient, there were stains all over the dining chairs, you need to pay extra in order to use other hotels that belong to the Laguna and to get there is very annoying, you need to take 2 shuttle bus. Will not recommend this hotel.
Reviewed April 09, 2016

Camille Y. from Hong Kong
Families with young children
Stayed 6 nights in February 2016
Reviewed February 24, 2016

Xi C. from China
Families with older children
Stayed 2 nights in February 2016
Excellent experience
Environment, location, service
It was excellent overall. The rooms are perfect for family to stay, and the views of the surrounding area are so peaceful. The hotel has travel agent to arrange for day trips. There's shuttle bus to canal village and to the beach. The only thing is that it took quite some time to find the hotel area at the beachside and there's no sign board... But overall we love the staff, the tropical feeling and the beautiful rooms there.
Reviewed February 10, 2016

Charlotte D. from United Kingdom
Stayed 3 nights in December 2015
Great villa, excellent location, good value
Value, service, size of villa
Excellent stay. Villas are a great size. Outside space is a little cramped for a big group. Excellent value for money and helpful staff
Reviewed February 04, 2016

Yan L. from China
Families with young children
Stayed 3 nights in January 2016
Very difficult to find the hotel, Tv doesn't work when it was raining.
Poor service
Reviewed February 01, 2016

jang S. from South Korea
Families with older children
Stayed 4 nights in January 2016
service is bad
low price, clean, location
Hotel emploees are inattentive to customers. Especially cafeteria staff(man) is very rude.
Reviewed February 01, 2016

Angela S. from United Kingdom
Families with older children
Stayed 4 nights in January 2016
Relaxing and Quiet
Size of apartment, food in the restaurant, friendly staff
Great stay with our two children to relax for a few days. Resort is very close to the airport (30 min drive) and only 10 minutes shuttle ride to the beach for amazing sunsets and a good choice of restaurants throughout the resort. We stayed in a 2 bed apartment overlooking the quiet pool. There was a small but nice gym. Excursion to Phi Phi arranged by Laguna was very professionally run. Only complaint from my son was that the WIFI was poor in the apartment. Not an issue for me as got to read my book instead!
Reviewed January 15, 2016

Deepanjan K. from India
Families with young children
Stayed one night in December 2015
Comfortable & spacious stay specially for families
Duplex apartment & colony setting
Nice & Good
Reviewed December 18, 2015

Abd G. from Malaysia
Families with young children
Stayed 7 nights in December 2015
Stay was excellent and the kids had a lot of fun.
Clean, food was good, and amazing place overall
Reviewed December 12, 2015

Yoon C. from Malaysia
Stayed 2 nights in October 2015
Retreat at Outskirts of Phuket
Swimming pool, bedroom and kitchen
A comfortable stay indeed with relaxing big compound and green landscape
Reviewed October 28, 2015