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Excellent 8.1
Based on 5383 reviews

Recent customer comments

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Excellent



based on 5383 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.0
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 7.6

Debra E.
Australia
July 09, 2014
Good value for families
Close to shopping, eateries, massage
Good experience overall for our family. Good priced meals no dearer than out in the streets. Close to shopping, massage everything we needed. 15 minute stroll to Jungceylon and 10 to the beach.

Denise V.
Australia
July 07, 2014
Only an average hotel
Location
Our stay was only average. The hotel is very popular with the Chinese/Asian market. The buffet breakfast caters the Asian guests. The pool surrounds were very cramped with limited deck chairs considering the size of the hotel and little shade til late afternoon. The free wifi was very limited in the rooms and was really only accessible in the Lobby where you had to log in each time. There was always a number of guests in the lobby making calls. There were many rude loud guests who allowed children to run up and down corridors yelling even as early as 6am.Guests arriving at all hours of the night also showed little respect for people sleeping and the hotel seemed to echo noise.

Anne B.
Australia
July 07, 2014
comfortable beds, friendly staff, clean
reception staff very good and helpful, Happy Hour
Our stay was very good. Staff very helpful organizing tours etc.

Irene L.
Malaysia
July 04, 2014
pool access,overall good but toilet water leaking
room big and relaxing,pool nice and wifi high speed,near to beach
i stay deluxe access pool so is very relaxing.the room is big and comfortable.breakfast good.walk to beach around 5minutes and to bangla road is around 10minutes. overall this hotel is very good only the toilet water leaking. but i think value for money staying here.

Zoe T.
Singapore
July 03, 2014
Super comfortable!
Comfortable room (deluxe room pool view) Good breakfast Quite alright wifi
My bf and I had a great time because the room was very comfy, we were backpackers and choose our last stop in Phuket to be a more comfortable one. The room had a small corner to chill and to overlook the scenery outside the hotel. It was silly when pool view was viewed 6 floors down, but nevertheless, it was a good room was moderately speed wifi. The location was great as it was near Bangla market and patong beach, maybe 15min walk? A mega shopping mall was also nearby A street food market and local market was also walking distance! My bf and I went crazy there as everything was dirt cheap, the food was fantastic too. We were sad that we couldn't spend so much time in the hotel!

GUOWEI Y.
Singapore
June 30, 2014
Relaxing Stay
The comfort, the sunbed and the cleanliness of the hotel.
Apart from a slight hiccup for our room for which the card key was not able to switch on the electricity for the room initially and the technician took 1hr trying to fix it unsuccessfully (in the end he got it right randomly at the second attempt), the stay overall was comfortable. Each morning we had a slow and easy breakfast and then waited for the tour bus to bring us out. If they had more seats at the reception waiting area, it would have been better. This is a value for money place for small groups or families. Hope this information helps.

Yin C.
Malaysia
June 30, 2014
Clean & Comfy
clean, comfortable room, friendly staff
Goods: 1) Spacious & Comfortable room with good working A/C 2) Clean 3) Friendly & helpful Staffs Bad: Location - It's located at the end of most of the happening places (Junceylon mall, Bangla Street ~15-20mins walk)

fan H.
Singapore
June 30, 2014
Nice n cozy n easy access to all activities.
Clean.. staff service.. locations.. pool access rooms good
Pleasantly relax n i slept well. Pool access room good.

Jiajun L.
China
June 30, 2014
good
clean, location is good, quiet

Leung E.
Hong Kong
June 27, 2014
great family resort and valued for money
location, comfortable villa, clean
it's great. Rooms are spacious and clean. Could communicate with staff by using english and mandarin. It's close to many local small shops and patong beach. the only one thing to complain is that there are quite a lot insects.