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Recent customer comments

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All reviews (1566)

Business travelers (28)

Couples (767)

Solo travelers (324)

Families with young children (129)

Families with older children (109)

Groups (209)

Very good
7.3
based on 1566 reviews
Hotel Condition/Cleanliness
6.9
Facilities
7.3
Location
8.9
Room Comfort/Standard
7.1
Staff Performance
7.0
Value for Money
7.0
Food/Dining
7.2

6.3 Alexandre S.
Spain
February 25, 2015
Basic hotel
location, price, breakfast ok
it's Patong, so it's not a great start... Good place for a weekend in the area if you fancy that sort of thing. The hotel is clean and comfortable.

8 Maximillian C.
Malaysia
June 22, 2014
Nice hotel ~ good environment
centrally located and near to the beach
excellent

5 Jennifer K.
United States of America
June 21, 2014
roaches :(
right on the beach. very centrally located. pretty pool.
i found two roaches in the room while we were there. only one night. one was small and i killed it. the other was large and i ran away from it. our room looked out into a stairwell. not so private or lovely.

8.3 David R.
United Kingdom
June 22, 2014
Excellent value hotel in great location
location, comfortable rooms, price
I stay here everytime i go to Phuket (several times a year). location is great and rooms are good at a reasonable price. not noisy despite closeness to nightlife

2.7 Anthony P.
Australia
June 17, 2014
It was ok.
Patong Bay Garden Resort
Nothing to wow about. Very basic. Toilets were ridiculous. Room was ok. Bed sheets had stains and pillows hard as rocks. Staff were very unprofessional. Not upto the expected standard. Agoda website showed photos of the hotel rooms looking nice and classy. When we got there it was nothing like. The toilets were disgusting and the sheets had stains and pillows were hard. Morning breakfast is so basic as it was the same stuff over and over again. An ice bucket cost 80 baht which is the biggest rip off ever.

6 Ryan B.
Australia
June 17, 2014
Great
Great location Great value for money Friendly staff
Wonderful location near all the main beaches and nightlife

6.7 gisselle L.
Malaysia
June 22, 2014
Awesome
Location, wifi
Its my second time staying in this resort. This time round, i went in a group, we arrived around 1030am and we are allowed to check in early. They also manage to put us next to each other! I love it! I don't have to cross the road to the beach. My friends were very happy with my decision on this resort. They were like, lucky you insist in this resort.

8.7 Parvin G.
Malaysia
June 11, 2014
It was overall a pleasant stay.
Cleanliness,easy access to the beach and entertainment outlets,convinient.
It was overall a good experience.Access to major outlets let it be entertainment/dining/beach was easy.Will surely have this hotel recommended to family & friends.The only lacking part was the breakfast.Not much choices and very plain food.

5.7 Alexandre C.
France
June 08, 2014
good location
location, beach front
I will try to be as fair as possible. I booked the superior room and requested high floor. The superior room at 1st floor are correct but really in front of the pool so it can be a bit noisy and not so private. They brought me to a 1st floor superior room that doesnt look like the pictures at all. It was terrible and had view on. the stairs!!! there were noway I would stay in that bedroom for a week. I went to the reception to complain and they offered me to upgrade me to the deluxe city. it was bigger but as terrible and with cockroach. the worse was the noise! they sell it as a better value than superior room, DO NOT TAKE THE CITY VIEW ROOM. Then I complained again to have the deluxe balcony but they wanted me to top up. I dont find it very commercial but let's admit this is their policy. What I would call a scam, is that there were discount on their website that brought the deluxe balcony at the same price that I paid for the superior. They did exactly the same with 2 tourists that I bumped in the lobby. The deluxe balcony room is quite nice, the bathroom is very basic but acceptable. The last day I had late flight so they offer late checkin but guess what? you stiil have to pay. And it's never the same price according to who you ask to. Moreover, when I left the hotel was empty. I understand they have to make money, but they never do any single commercial gesture especially for long stay customers, in low season, in empty hotel. This is really too bad because the hotel by itself is quite nice, the restaurant is beachfront and quite good. A little bit overpriced for thailand but still OK. As a conclusion, if you decide to go to the hotel, dont take rooms below deluxe balcony.

7.3 Chen K.
Malaysia
June 08, 2014
great
location, beach atmosphere
nice experience