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Very good 7.8
Based on 1177 reviews

Recent customer comments

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Very good



based on 1177 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.6
  • Location 9.1
  • Room Comfort/Standard 7.6
  • Staff Performance 7.6
  • Value for Money 7.5
  • Food/Dining 7.2

6 Wasif M.
Pakistan
January 30, 2013
Great Location
Excellent Location
Stayed in this hotel for 3 nights. The hotel is located at excellent location with lots of things happening all the time. Its right next to the beach and Bangla Road. The rooms were a bit old and dark and the staff was also not friendly. I was not really satisfied with my overall stay.

6.7 Dorothy N.
Australia
January 29, 2013
Great location, reception staff need to improve
Location
Well located in the heart or the action, yet surprisingly quiet at night. Rooms are small but clean and have funky decor. Good air con. Really my overall impression would have been positive if not for the reception staff. I organised airport transfers through the reception desk, and confirmed the time several times. Then when I went to check out I asked about my transfer and was told to wait in the lobby. After 20mins of waiting I asked the same staff member about our transfer and she then said that she had no record of it. A little initiative would have gone a long way in this situation. A friend we were staying with had similar problems with staff at check in. They are not a busy reception desk so they could work on improving their customer service skills in their spare time.

10 Freda P.
United States
January 27, 2013
Great Vacation Spot
Great location, friendly staff, magnificant breakfast buffet
I took my grown daughter to Phuket for her birthday. We had a marvelous time. The Patong Beach Hotel is right across the street from the beach and in the midst of market shopping and local restaurants. We stayed in a junior suite in the newer section. I would highly recommend this hotel.

8 Hong C.
Singapore
January 25, 2013
Lovely Big Hotel
2 mins Walk to Beach
Hotels Room Are Nice. Overbooked and no early check in as cleaning staff is slow.

8.3 Bing Y.
China
January 23, 2013
good hotel
good view
Fantastic, staffs are very nice. good view and you can shop around there.

8 Thomas J.
Switzerland
January 21, 2013
great location and huge pool
location and pool
great and ideal location for people which like to live in the center of Phuket. Pool is huge and very clean. Poor is that the wifi is not for free. Also are the prices from the hotel room and also from the internal restaurant pretty high and in my opionon too high for the received service.

8.7 THI M.
Australia
January 17, 2013
Great location great rooms
Great looking rooms, great perfect location
Location was great. Right on the beach and one minute walk to Bangla road. One downside is that we could t have any visitors at all or else they will charge 1500 baht per person per entry which I think is ridiculous. They also have back breaking king beds and the nights are very loud due to it being right in the middle of the nightlife. Light sleepers I wouldn't recommend stay at this hotel.

10 Arpita S.
Australia
January 02, 2013
Lovely hotel located in the heart of patong
Friendly staff, Good view, Great Location
The staff were so friendly and helpful, the service was exceptional. I would recommend this hotel to anyone !

7.7 Conlon J.
Ireland
January 02, 2013
Nice Hotel but over priced..
Beautiful rooms and pool area and nice cafe..
This is a really nice hotel in a great location on Patong Beach. Only a walk from all amenities, shopping district and the beach. Nice and quiet for getting a good night sleep. Beautiful rooms with Balcony and sat tv. Buffet breakfast is good and pool and pool area really nice. Would stay here again.

8.3 Chiang M.
Singapore
January 01, 2013
Hotel with Excellent Location
location, nicely designed rooms
pros: 1.location: located just along the beach and 3mins walk to the famous bangla road. many restaurants and massage outlet outside the hotel. you can try "patong seafood restaurant", tasty and affordable seafood. 2.rooms: clean, lively-colored designed and with balcony. i stayed at the 7th floor of the tower block, awesome view of the sea and very windy. 3.hotel staff: very friendly and helpful. 4.breakfast: wide variety and tasty breakfast. cons: 1.night reception service: the night reception staff is not fluent in english and he is always the same staff on night shift, therefore, i had problems communication to him when check-in and when i enquired any questions.