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Very good 7.8
Based on 1186 reviews

Recent customer comments

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Very good

based on 1186 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.6
  • Location 9.1
  • Room Comfort/Standard 7.6
  • Service 7.6
  • Value for Money 7.5
  • Food/Dining 7.2

Mark D.
United Kingdom
March 18, 2012
Great hotel shame about most the staff
Swimming pool
Very dissapointed with the staff very rude and not helpful considering we booked 3 rooms through them I was shocked how unhelpfull they were we got upgraded to a better room but had to complain due to first room right next to a club and being eaten alive by mosquitos there were about 3 really nice staff all the others were so rude very dissapointed due to being on my honeymoon will not stay here again

Mark D.
United Kingdom
March 18, 2012
Moody hotel staff
No pros with staff only 3 nice ones and nice swimming pool
Really upset me my brother was hear on honeymoon and asked me to join him staff tried ripping us off and were not polite very dissappointed with service recieved only had 3-4 nice staff and for the money we paid was not happy shame really as a nice hotel

Jim K.
March 17, 2012
average hotel
Near Patong beach, close to shopping and Bangla road
my room was on the 5th floor and the balcony door was extremely difficult to slide open. at least, i was rewarded with a nice view of a construction crane right in front of the hotel! the hotel offers paid wifi which is a joke. it is expensive and painfully slow! the swimming pool is ok, but the decking around it is in desperate need of a "face lift". if you intend to entertain, go to another hotel! "guest" charges are quite steep and the hotel staff are rude and unwelcoming towards your "guest". i have stayed in cheaper hotels that offer better value for money.

Antony Z.
March 15, 2012
Great hotel in great location
Location close to everything
have been staying in phuket for over 10 years, usually twice a year and tried most 4-5 star hotels. although this hotel is a little old it is in the best location for everything. if you just want to walk everywhere in patong, enjoy restaurants, entertainment in bangla or simply lie around the pool, this is the place for you.

Lori M.
March 14, 2012
Nice hotel, great western breakfast buffet
Location, Pools
Just a shame buffet wasnt included in the price of the room

Craig W.
United Kingdom
March 14, 2012
Beautiful hotel, rooms very nice & modern
The rooms were very nice, modern & very comfortable
my stay at the patong beach hotel was only for 2 nights, but i thought the hotel was very nice, extremely comfortable & also had alot of facilities i.e gym, swimming pool & a food & dining area which i enjoyed using. the staff were very friendly & good with assisting me with my needs. i would recommend this hotel for people who enjoy a bit of class & don't mind spending a day by the pool or enjoying a nice evening meal while listening to some relaxing tunes.

Chin L.
March 12, 2012
Nice Service but Construction On Going
Very Near Patong Beach
Nice hotel with nice view of patong beach, But i would not recommend this hotel anytime soon, The construction on going just infront of the hotel is extremely noisy.

James S.
March 10, 2012
Great location. Poor service
Close to the beach
The hotel room smelt of mould. The safe did not work. When I contacted reception about the problem the staff were rude and unhelpfull. I was forced to upgradfe to a cleaner room and pay extra for my stay. It was not untill I asked to speak to manager they waived the extra charge for the room. I would not recommend anyone to stay at this hotel.

Minna L.
March 04, 2012
Nice hotel with great location
Great room, nice location, not so great staff
The rooms are a lot better than seen on the pics, great design. Hotel is located close to beach and close to all shopping you need. The staff at the reception were less than friendly and the English they spoke and understood was not very satisfying - I arrived too early at the hotel when checking in, was told to "sit, make room" and understood after 30 minutes that they had forgotten about me and more or less expected me to "sit" for 2 hours until room was ready ... A little bit more info would have been nice! The same happened at every contact with the reception, rest of staff were great.

Jackson N.
February 28, 2012
very decent hotel in a central location
location is excellent
the hotel was in a great location, wasnt overlly pricey for what you got however there is guest charge which was disappointing