Patong Merlin Hotel, Phuket

we stayed for the first 3 days of our trip then headed to koh samui and came back toward the end of our trip on our way to return to home, the first room was good and we found no problems with the bed however when we returned the second trip the bed we had was so rock hard and very bad!!, when you stay at a hotel that's what you pay for is a good comfortable bed. So a bit disappointing also on our second trip back there returning for home we were also told we could have a late check out later than the 12 noon check out they normally have as our flight home was not till 8pm and we were very sick, they said it was no problem so i was the most well out of both of us and went down to check the next morning to make sure all was o.k only to be told at 11am with them informing me that we needed to be out now and someone else needed our room, as we were really sick i needed to pay another 500baht to be moved to another room so we could then have a late check out at 4pm (we dont mind paying extra for the room,it was that they knew this when we arrived and it could have been arranged differently as we were unwell upon arrival and infromed them this)so with my partner still in bed i had to race and get him out of bed pack the bags and room so we could move to the other room.it was abit of an inconvenience. i do think as it was our first trip now knowing the area better you can get probably better for your money perhaps next door resort holiday inn. the good thing is this place is close to everything walking distance without the noise and has three pools and one for little babies/kids if you have any.. we dont but incase that's what you are after, the bar areas nice in the afternoons for atmosphere and has some nights live music. We felt very comforable being there for our fist time as we notice alot of other aussies stayed here also, So is wasn't as scary and daunting being there for the first time and not knowing the culure and how it all works etc. We may stay here again

We were part of a group of eight persons who had booked four rooms. We were disappointed with the rooms and found them very basic. The beds were very hard and the staff seemed to find it difficult to understand we needed soft pillow tops. The best they could do was place doonas under the sheets. There was no turn down service at night. We all loved the location of the resort with the shops at one entrance and the beach the other. Most of the staff were friendly but we did strike the occasional sharp person. Breakfast was always a very busy experience especially at the egg station. We often had to wait up to 10 minutes for our eggs. Overall the resort was very good value for money but I am not sure it has won me over to stay again. When booking we had asked for pool facing rooms. However when checking in we were told we would have to wait four days before we could move.

Check in staff very pleasant......resort was full of package tour people mostly australians.....breakfast was ok