Back to hotel info

Very good 7.9
Based on 993 reviews

Recent customer comments

Filter by traveler type
Very good

based on 993 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.9
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 7.7
Sort by

Khalijah K.
July 21, 2015
Its quite good atmosphere.
Life music, hospitality, courtesy
Satisfied, great environment, good for children to stay

Razi A.
July 21, 2015
Nice hotel just far from center
Swimming pool , breakfast , big room
It was very good experience stay and good if you take pool accece room and have halal resturant for breakfast , I enjoy with this hotel , one think is far from center you need taxi or tuck tuck to go and back to hotel .

Jay N.
South Africa
July 19, 2015
A Beautiful Hotel that is not well maintained
Breakfast was good, Pools were great and the location was good
The hotel is a great, but not well maintained. The lift we used was smelly and the room was not properly cleaned. The reception staff are not flexibly at all, they put us in a room close to the hotel security that started blowing his whistle early in the morning, and the beds were very floppy. My son spilt his drink at the restaurant that served the complimentary drink and the staff saw it and refused to assist with mopping up mess. Shocking service for a 5 star.

pankaj T.
July 19, 2015
Nice resort
Good experince

Philip C.
July 16, 2015
Avoid This Hotel
Phuket Graceland Resort & Spa
- Air conditioning leaked - Cable TV Only worked 2 out 5 days and when I complained they told me I wasn't charged for these services (does that make it acceptable?) Wifi worked 1 day - Front - Swimming pool dirty with cigarette butts and other items floating around. - Staff not so friendly. This hotel needs to be closed and given a major overhaul.. Would NOT recommend this hotel to anyone

Aaron T.
United States
July 14, 2015
This is the worst place I have stayed in Thailand. They advertise WiFi which does not work, they spent 3 hours in my room trying to fix it, then told by the manager, you don't pay for wifi it is free, so if it not work not matter. Reception staff is rude. Wanted a cousin to come meet the kids, required to pay hotel 1000 baht so they could come on property. Cannot bring ANY outside food and drink on property. WORST PLACE!!!

Joseph S.
July 13, 2015
good ambience

United Kingdom
July 13, 2015
Graceland hotel just ok
Great location, nice lay out and pools
Our stay was ok until one of the beach bags we had bought left dye on the duvet cover. Then low and behold the staff became hostile and tried to screw us £50 for damages total scam!! after this all the smiles seemed quite false..... Nice location and value for money however the hotel needs a little more attention to general condition broken fixtures and bedding furniture left in corridors etc. I wouldn't book breakfast as the dining Hall was like feeding time at the zoo and we decided to eat out most days.

Frans B.
July 12, 2015
Unpleasant manager

daniel D.
July 12, 2015
Great motel, clean room and grounds ,
Location restaurant staff
Great resort , great pool, restaurant, only bathroom a bit ok , staff the best