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2015
Very good 7.9
Based on 969 reviews

Recent customer comments

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Very good



based on 969 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.9
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 7.7

Craig S.
Australia
March 04, 2016
Great place, shame about the cleanliness
This would be a fabulous place to stay if the staff could be bothered to do their job properly. The pools are excellent but filthy. Algae around the edges and all sorts of floaties in there. The toilet in my room blocked and it took 3 goes and about 36 hours to get it sorted. The minibar took 3 days to get re-stocked, despite requests. And the room service staff seem to be annoyed when you place orders. That said, the front desk staff were great and I'd probably stay there again because it really would be great if the operations staff could get their act together.

Craig S.
Australia
March 02, 2016
Great value for money, good for families
At Patong but not in the heart of the madness. Good for families. Neat and tidy but staff need pushing to get stuff done - like fresh towels or getting minibar refilled. Stayed in Deluxe Pool Access Room - really good setup. Would stay again.

Yongjae S.
South Korea
February 29, 2016
good
good

Vicki L.
United States
February 26, 2016
Great pools, would have liked more Western food
Room, pools,location
More than expected!

SALAH S.
Australia
February 24, 2016
Big hotel with minimum Staff
Helpful Restaurant Staff, Quiter area
Though it took a bit longer to check in the front desk staffs were very helpful. I found front desk staffs lost control of handling when a group of guest appeared at a time for check in. It would be better if there were more staffs to handle the extra load. We did not have much ocean view but we had the view of a grave yard other side of the boundary wall.

Lynne S.
Australia
February 23, 2016
Staff extremely rude
location rooms pool
Very few f the staff spoke English-and the rest were extremely rude.I have never ever stayed at a resort that serves cordial at breakfast-no juice at all

Nick L.
Australia
February 01, 2016
Tired 5 Star Resort
The three best things were - the pools, the location & the staff

Shamin H.
Australia
January 28, 2016
Good with some Bads
We stayed here for seven nights Jan 2016. we have 8 and 5 year old kids. The hotel is in good location with walking distance to everything, they provide good buffet breakfast with very good swimming pools. the entire resort is run down and can do with a face lift. what's also lacking is the kid friendliness and lack of events and things to do for the kids. In contrast we went and visited our friends who were staying in Centara resort at Karon beach and the daily events for kids and free entertainment for the entire family was exceptional. we visited them twice and we absolutely had a ball staying there. If Graceland can embrace same and become kids friendly i think they would do very well. We found the kids club to be very poor and staff unattentive to children.

Bjorn S.
Norway
January 25, 2016
Travelling together with family and grandchildren
Location to beach is OK and so the pool area. But I had problem with leakage in the shower(hose), the furniture on terrace was broken and not safe to sit on. I gave message the first day. They promised to fix it but nothing done during the visit. I had booked a apartment with sea view (paid a lot more than the price list at the hotel)but got a room end of corridor with no sea view and a lot of traffic noise. The last evening on the terrace we had a big rat at the terrace. I informed the staff, but again: sorry for this was the answer. So the main impress is actually very bad. I will not recommend this hotel. I tried Senses resort some weeks ago, and this was a absolute another class and service. Better room, and pool area/restaurants. This is my experience with this hotel and will not visit again.

Alarna F.
Australia
January 19, 2016
Great hotel facilities with great location
location, mulitple food options, hotel amenities
rooms are very dated, rooms however are huge, loads of pools to choose from however one was green with algea at the time of our visit, good location and freindly staff