Back to hotel info

2015
Very good 7.9
Based on 994 reviews

Recent customer comments

Filter by traveler type
Very good



based on 994 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 7.9
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 7.7

price L. from United States
Solo travelers
Stayed 2 nights in December 2015
Awesome experience
Staff, rooms, cleanliness, pool, beach location........
Graceland definately deserves 5 star status. Everything was on point from the moment I stepped in the lobby.
Reviewed January 02, 2016

May C. from Malaysia
Couples
Stayed one night in November 2015
big, clean, facilities
many swimming pools
a great stay, free upgrade to pool access room.
Reviewed December 29, 2015

Wai L. from Malaysia
Families with young children
Stayed 3 nights in December 2015
Fantastic location, nice pools and near beach
Good location with beach front, lots of restaurants and shops nearby and clean and friendly hotel staff.
Great! Will recommend to my friends. My family enjoy the stays.
Reviewed December 29, 2015

Jeyakumar R. from Singapore
Families with young children
Stayed 3 nights in December 2015
Staff looked unfriendly except few.
Location, Location, Location
Good...
Reviewed December 28, 2015

Sarah G. from United States
Families with older children
Stayed 3 nights in December 2015
Relaxing place to visit
The food was delicious, the staff friendly and it was lovely.
We had a wonderful stay at Graceland. Everything was wonderful.
Reviewed December 28, 2015

TRACY L. from United Kingdom
Families with older children
Stayed 4 nights in December 2015
Good hotel location - used just to sleep
Location, Belgium bar, different pools
It was nice we didn't have any problems, I feel the rooms could do with a little update as slightly shabby but all cleaned well... The breakfast was not fantastic although a good selection but very busy too! Pools are lovely and clean. The Belgium bar is lovely with live music very relaxed. We would stay here again for the money.
Reviewed December 23, 2015

BALAKUMARAN K. from Singapore
Families with young children
Stayed 3 nights in December 2015
Great place for families
room, food and facilities
great... we had a wonderful time....
Reviewed December 23, 2015

Feng Z. from China
Business travelers
Stayed one night in December 2015
good location
good location, food, service
good location to patong most famous market.
Reviewed December 22, 2015

ESTHER W. from Hong Kong
Couples
Stayed 2 nights in May 2015
Good hardware but poor management
location, breakfast, facility
Reviewed December 21, 2015

SUNG J. from South Korea
Groups
Stayed 5 nights in December 2015
unsatisfying staff`s manner
location, view,
very dissapointed about dining staff`s unkindness and their unprofessional behavior. During breakfast buffet,I was asking for some food,but one of your staff was answering extremely rude saying "No! No!" I was so embarrassed and told him that was very rude but didn`t got any apologizes. I could not believe how this can happen in the 5 star hotel. The hotel`s location, view and room condition was fine but your staff should be trained much much better. Otherwise I would never recommend your hotel to my colleagues and friends. Hope it change soon.
Reviewed December 18, 2015