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Recent customer comments

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Excellent



based on 2715 reviews
  • Cleanliness 8.6
  • Facilities 7.8
  • Location 8.7
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 8.3
  • Food/Dining 7.6
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Wee T.
Malaysia
May 31, 2013
Comfortable and clean
Fairly priced and big room

Vincent P.
United States
May 29, 2013
Quiet hotel - crazy nightlife - beautiful beaches
location, swimming pool, helpful staff
Pros: This hotel is very well located in Phuket. It is within walking distance of the beach, Bangla Road and most busy places in Patong Beach. The swimming pool was great and the staff very helpful. Cons: We faced a couple of cockroaches situations during the week (which were efficiently handled by the staff though, even at 3am) and the bathroom design is terrible. It will get flooded when you take a shower.

Nigel W.
United Kingdom
May 25, 2013
Relaxing, quiet hotel.
Pool. Location. Staff.
From checking in to checking out the service was excellent. The pool was great. Relaxing, Food for the buffet breakfast was good. Close to everything. Cheap places close by to hire motorbikes.

Leong K.
Singapore
May 25, 2013
Very bad services
locations,
During stay for 3 days, every day current blackout. Staff services is the worst. Room walls is thin and can hear loud music from the pubs till morning 5 am. Requested and deny to allow change room. After checkout, request to have wifi password say cannot give. WTF. USe public phone, must charge 15B per min. Oh dear. I will not definetley stay here anymore.

Gopalakrishnan S.
Malaysia
May 23, 2013
Enjoyable but sleazy
Resort like, Hidden Yet Close To All Activities
Pleasant. Walking distance to almost everything except beach. Beach is at least 2km away.Hotel was resort like but lack of proper maintenance. Especially bathroom. A lot of stains everywhere.Breakfast was decent but nothing to shout about. Overall this hotel is very average. Everything is there and functional but nothing is exceptional.

con K.
Australia
May 23, 2013
nice hotel close to the beach.
pool,customer service, room.
nice hotel close to the beach. Hidden away so nice quiet area but close to the shops,restaurant's,bars. Nice large pool, very helpful staff, modern clean room, bad shower design water would leak all over floor but overall very good stay.

Troy M.
Australia
May 23, 2013
Great Place to stay for easy access to night life
Room, Pool, Staff
Excellent stay, staff freindly and nothing was to hard for them for us.

XUEMIN N.
China
May 20, 2013
comfortable
perfect view

SIN T.
Singapore
May 19, 2013
Nice hotel, Good location, nice room
comfortable, near the Patong beach, near shopping area
Everything is great about the hotel. Just that there was no airport transfer to and fro the hotel.

Xing N.
Singapore
May 19, 2013
Extremely rude restaurant manager
Spacious and clean room, near to the shopping area and night life activities
The resort room is very clean & spacious! The resort staffs are friendly and helpful except for 1 staff. He is the restaurant manager of the resort. He was EXTREMELY rude to us on our first breakfast. My friends and I were having our breakfast in the resort restaurant like any of our holiday trips, a very casual talk with laughing during our breakfast. And this rude restaurant manager told us that we were talking & laughing too loudly. There isn’t any resort guest complaining that we were talking too loudly and affect their meals. Why is he the one “complaining” us and we were the guest of the resort? He was so unreasonable and clapped his palms right in front of my friend’s face (just like a teacher lecturing his students) and he told us that HIS definition of breakfast – it is a BREAK and eat FAST. He was telling us that breakfast should not take too long and we should eat fast and get out of this place. And he even wants to ask the security to chase us out if we continue to talk in the resort restaurant. Seriously, I don’t understand why we can’t talk in the resort restaurant, it is not even a fine dining restaurant where we have to keep our volume down. We have made complaint to the resort manager straight after our breakfast. And we won’t stay in this resort again, and we don’t really recommend others to stay in this resort.